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Canaca.com General Information |
Canaca was found in 1998 and it is now 15 years in business.
Website title: web hosting - Reliable $3.95/mo Hosting without Setup Fees. Domain Registration and dedicated ( vps ) servers.
Website description: web hosting Industry Leader. We specialize in virtual web hosting and dedicated vps servers. Great service is guarenteed.
Contact Information
Billing Address:
1650 Dundas Street East. Unit 203
Mississauga, Ontario L4X 2Z3
Canada
Toll Free: 1-866-228-8249
Local: 1-416-849-8600
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Canaca Staff Answers Our Questions! |
What moneyback guarantees do you offer?
We offer a 30 day money back guarantee. Cancellations and refunds are requested by emailing our Accounting Department (accounting@canaca.com). As per our Terms of Use (http://canaca.ca/contract.html) :
What is your average uptime?
We have 99.9% up time, no we do not have any status page to check.
What is your support response time and what does it cover?
There is 24/7 email support, responses times are within 12 hours.
Do you have any coupons or discounts?
If you sign up for a 12 or 24 month term of Gold hosting, you will receive a free 12 month term of Gold hosting.
What else can you tell about your company and services?
We are one of Canada's largest web hosting companies, and offer extremely competitive rates and exceptional packages.
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Canaca Reviews by Users |
Each review passes our filtering system, so you can be sure that all reviews are honest and real (all spam, duplicate and self reviews are filtered out). |
Got something to say about this hosting company? You can also submit your own review (scroll down for the input form). |
| Jay, 09th of September, 2012 |
| One word: CRIMINALS. Avoid at all costs. www.screwyoucanaca.com collects reviews like this, see for yourself. |
| Geoff, 12th of August, 2012 |
| Absolutely horrible. Their customer service is lazy and doesn't want to help you with any request. Getting anything out of them is a frustrating ordeal, that takes weeks. Phone service is non-existent. If you are thinking of using this service, try to call them first, and see for yourself. They don't keep their servers patched/updated, and that led to our account being hacked through a CPANEL vulnerability (the patch was available 2 years ago) and set up as a phishing site. I had 7 clients on their service. In the past year, I have moved 6 clients off to other hosts and am about to move the last one shortly. Try NetFirms.ca instead. |
| Doug, 18th of March, 2010 |
| They suck. Don't use Canaca. My email has been down for a week and I can't talk to anyone. I don't even know if they are working on the problem or not. |
| Jignesh Shah, 01st of October, 2009 |
| Very poor service. No technical support. Too much delays. Using for almost 6 years, not advise anybody. |
| kalijuri, 25th of September, 2009 |
| canaca.com sucks! plain and simple. they are also THIEFS. i left them almost 1 year ago to the day; had a block put on my bank card (bad idea since i have recently found out that doesn't work! thanks Sovereign Bank!) and recently was reviewing my bank statement and found that on 9/11/09 canaca.com stole funds from my bank account. i am not a current customer of their's, yet somehow i was still in their 'automated payment system'. which put my account into the negative which, to this date, has caused $55 in fees ($5 being added each day they continue to hold onto my money illegally), that canaca.com is responsible to pay for. so that is $100.26 PLUS $55 and counting. in the meantime, however, i look like an ahole that puts her bank acct into a negative! if they had not stolen money from me, i would still have a balance of $58!!! and yes, they overcharged for the theft! as they did when i was a customer. you always have to get money back from them. they act like they don't know how this happened, but they do it as a regular practice and then pretend it is a computer glitch. they stole $100.26 of my hard earned money and i am not a customer of their's!!!! i have literally been trying to get them to give the money back for 2 weeks now! they responded once, of course only via email, asking for a screen print of my account showing this theft and now i have not heard back since and my account is still in the negative! you cannot talk on the phone with anyone EXCEPT IN SALES. THEY WILL DEFINITELY TALK TO YOU IF YOU WANT TO BUY THEIR SHTY PRODUCT! my bank is now investigating this and putting the money back in the meantime. i am not even a customer of this illegal company, but yet they stole money. and you are correct. THEY ALWAYS OVERCHARGE YOU and if you live outside of Canada, they add a foreign exchange fee, which they were recently successfully sued over and had to repay ALL their customers this fee retroactively! THIS IS A COMPANY THAT SHOULD NOT BE ALLOWED TO EXIST IN BUSINESS AT ALL! REASONS I LEFT AND WHY YOU SHOULDN'T EVEN THINK ABOUT GOING WITH THIS COMPANY: 1. no help via phone ever (UNLESS YOU ARE AN INNOCENT NEW CUSTOMER AND WANT 'SALES') 2. horrible email response time (if you ever get a response) 3. when you reply to their response, you are put back at the bottom of their queue (i was told this by a sales rep called Brenda). 3. overcharging and taking forever to put the money back 4. STEALING MONEY FROM BANK ACCOUNTS OF NON-CUSTOMERS and not putting it back and not responding to the customers NUMEROUS emails. may canaca.com rot in hell! i have sent all emails, timeline of emails, etc. to the US AG's office and the equivalent in Canada. i will even give a plug to the company i switched over to - godaddy.com. i LOVE them. they help you via email and phone. they know what they are doing when they help you. they charge you what they say they will charge you. they respond in an insanely timely manner. they are always there for you 100%. if you want a great web service, go with them. AMEN! |
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