Canvasdreams.com General Information
Canvasdreams was found in 1998 and it is now 15 years in business.
Website title: Canvas Dreams
Website description: Wireless connectivity, web development and design, hosting services. Portfolio of completed projects. Located in Beaverton.
Company name typos: canvasdream
Canvas Dreams LLC
921 SW Washington Ave.
Portland, OR 97205
Sales and Pre-Sales:
800.574.4299 - Toll Free
503.914.1118 - Local
503.259.9277 - Fax
Canvasdreams Staff Answers Our Questions!
What moneyback guarantees do you offer?
We offer a 30-day no-questions-asked money back guarantee. To request a refund you simply need to open a support ticket and we can immediately refund your money via our merchant service.
What is your average uptime?
We guarantee 99.9% uptime. In the past four years we have been using the current monitoring service we have a proven 100% network uptime and 99.99% average Web server uptime. We do not have a status page due to concerns about security, though one third-party monitor you can check is this URL:
What is your support response time and what does it cover?
We offer 24/7 customer support for email, FTP, control panel help, etc. For custom support, such as development, depending on the question we may be able to assist, though most likely we would refer you to a trusted developer/webmaster in our network.
Do you have any coupons or discounts?
If you can provide us an idea of your service (are you a business? non-profit? sustainable business?) we can extend you a discount or coupon.
What else can you tell about your company and services?
Here are a few examples of what makes us unique:
We are not a reseller of national hosting services. We own our own equipment and operate our own data facility in downtown Portland, and were recently recognized by PGE's Clean Wind program for our continued commitment to offset 100% of our electrical use with renewable wind generated in eastern Oregon. We stand by our commitment to reduce our waste, use smaller, more efficient web servers that draw less power, generate less heat, and are built using fewer raw materials.
We are a no-oversell host, meaning we do not offer "unlimited" anything -- because there is no such thing as 'unlimited' when it comes to web hosting. We offer many of the same bells and whistles as other providers - but they are just that. Standard features. Where it really counts is that you don't have to worry about someone else using your space, or clogging up your bandwidth. By not overselling, we are able to guarantee that our servers do not being overtaxed. Service outages are rarely due to a problem caused by one of our customers' web sites bringing down a server.
We stand by our 99.9% uptime commitment (less than 43 minutes per month) and in the years we have been hosting, have a proven 99.99% uptime track record. With the proper infrastructure, these results are not rocket science nor are they exorbitantly expensive to achieve. All of our customers' businesses depend on their sites and email to be up, and we would not be satisfied with offering them anything less.
You can in fact call us if you need help. We may ask to open a ticket so we can document your issue, and may ask to troubleshoot the issue through our 24/7 ticketing system, but if you need immediate assistance and don't want to deal with our online system, you can call us. Yes, this does take up a bit of time, but in the end our customers are happier, and we can hear it in their voices.
Canvasdreams Reviews by Users
Each review passes our filtering system, so you can be sure that all reviews are honest and real (all spam, duplicate and self reviews are filtered out).
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|Anne Orlovic, 20th of December, 2012|
|We've had repeated downtime problems with Canvas Dreams over two years. Their tech support staff repeatedly maintained in writing to us that the problem was "another site on the shared server" who they promised to boot off. Suddenly yesterday they called to say our own site was the problem and they were going to move us in the next 60 minutes. |
They claimed this move would not cause our site or email to go down for one instant - which can't be true because when you move servers, there's always a lag for propagation.
Their 99.99% uptime claim is also false for their own web site. According to the tracking they reference Webhostingstuff.com, Canvas Dreams has only a 99.98% up record over 2,279 days. A small point change like that can be worth several hours if not more downtime for that period.
It also erodes trust.
|Lowell Herr, 10th of November, 2012|
|The uptime is not 99.9% as I've now been down for over 12 hours.|
|D.A. Levy, 20th of October, 2009|
|Excellent commitment to sustainable business practices. A client found you, wants to use you as a host for his site, and asked me to read about your commitment to sustainability. I appreciate your values. I also think more people should be allowed to work at home much of the time to save energy and one's sanity (commuting is nuts) . . . good workers are good workers. It doesn't matter where they are. Important to me: I can't find any negative comments about your service on the Internet. Excellent! And, hey, I love Oregon and the Columbia River area. Beautiful. Great job. Thanks.|
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