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Dataride.com General Information |
Dataride was found in 2002 and it is now 11 years in business.
Website title: Dataride by Implex | Self-Service Web Hosting - Home
Website description: Offers Windows-based Web hosting based on ASP, ASP.Net and ColdFusion technologies.
Contact Information
Dataride, Inc.
+1.18663282743
1043 Grand Ave. - Suite 121
St. Paul, MN 55105
US
Email:
support@dataride.com
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Dataride Staff Answers Our Questions! |
What moneyback guarantees do you offer?
The total refund to you for any account may not exceed 50% of the monthly fees paid for that account during the month for which the refund is to be issued. For each full 1% of Service availability falling below the guaranteed 99.5% up-time guarantee, upon your notification (described below), Dataride will provide you with a refund in the amount of 5% of that month’s paid regular service charges. To receive the refund you must send a request with your account username, including all dates and times of server unavailability, to support@dataride.com , in the month immediately following the month for which the refund is requested.
What is your average uptime?
99.5% or greater.
What is your support response time and what does it cover?
Web Hosting Support:
support@dataride.com Operates 24 X 7 X 365
This is the primary means by which support is offered to Dataride.com self-service clients and you are strongly encouraged to use this primary method since phone support for Dataride.com users is limited (see below).
Send support a message with the full description of your support request including complete error messages (if applicable), along with your account name.
When you submit a trouble-ticket by email, the Dataride web hosting support experts will receive your request and attempt to resolve your issue in the order in which it was received. Most trouble-tickets are resolved within 24 hours, but more complex issues may require additional time. You can monitor your trouble-tickets progress online via the SupportSuite available on the Dataride.com website in the "Support" section.
By using email to send your support requests, the Dataride.com system will automatically generate a trouble-ticket immediately and the support team can begin troubleshooting the issue efficiently and effectively. In fact, Dataride.com will often identify and resolve issues with a service before our clients are even aware of them in most cases.
Do you have any coupons or discounts?
What else can you tell about your company and services?
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