Icdsoft.com General Information
Icdsoft was found in 1999 and it is now 14 years in business.
Website title: Web hosting services from ICDSoft: Superior Tech Support and Super Fast Servers
Website description: High Quality Web Hosting starting at $6/month. World-class facilities in USA, Hong-Kong and Germany. Super fast servers and award-winning technical support. 50% discounts for resellers. Domain Registration at $5/yr. Control Panel, Webmail, Superior Tech S
Company name typos: softlcd
Cvetna Gradina 39-41
Sofia, Sofia 1421
0035929633034 fax: 0035929630484
Icdsoft Staff Answers Our Questions!
What moneyback guarantees do you offer?
We offer a non-conditional money-back gurantee during the first 100 days of your purchase. This means that you can request your money back at any time during the first 100 days, and you will get a full refund of your payment. Note that this does not apply to your domain name registration fee, as it is non-refundable. Therefore, if you bought a hosting account + domain registration, we will deduct $10 from the fee we refund to you if you request your money back.
What is your average uptime?
Our average uptime is more than 99.9%. You can see the network status page of our servers here:
What is your support response time and what does it cover?
We offer support via our online ticketing system at www.suresupport.com. We also offer email support. Tickets are usually answered within less than 5 minutes, and we guarantee that you will always receive a response within 15 minutes. We do not offer phone support.
Our support covers assistance with using your hosting account Control Panel, configuring email programs, web design software, installing PHP/CGI scripts, accessing MySQL databases. We do not offer help with designing your website, as website design is not included in our services. However, we often go out of our way to help our customers with simple issues they have, such as simple errors that we can spot, etc.
Do you have any coupons or discounts?
We do not offer any bonus features or discounts to new customers. We do offer substantial discounts to our existing customers. You can see more about the discounts we offer here:
What else can you tell about your company and services?
We are actually known in the webhosting business for our superior support. Many of our customers recommend us to their friends and colleagues based on the fact that they always received a fast and knowledgable answer to their support enquires.
Our servers are also very stable and secure. Our top priority is the stability and uptime of our servers, so we put a lot of resources in maintaining this to the highest possible level. I would recommend that you try searching our company name in Google to see what other customers think about our service - this is the best possible testimonial.
Icdsoft Reviews by Users
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|Scott, 05th of February, 2013|
|I host 80+ websites with icdsoft and would not consider moving one for any reason mainly based on their support and up time. I started hosting with them for my personal site around 2003 and after realizing I didn't have any problems after 5 years, I started using it for client sites... and the rest is history!|
|Alex from France, 29th of September, 2012|
|After trying 1and1, PlanetHoster, I can tell you clearly that is significantly higher icdsoft. The support is very effective. They respond very quickly and very clear. Every time a single response from them was enough to solve my problem. A real service for professionals.|
|RayB, 06th of July, 2012|
|I have been using ICDSoft for the last 10 years and have multiple accounts with them. Their service is excellent and their technical support is truly superior. Highly recommended.|
|Eileen Nelson, 23rd of February, 2011|
|I have to say that, in my 7 years experience using Icdsoft, their support has always been outstanding and have found them to be a professional outfit in every way.|
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