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Mochahost Reviews by Users |
Each review passes our filtering system, so you can be sure that all reviews are honest and real (all spam, duplicate and self reviews are filtered out). |
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| saurabh, 17th of August, 2011 |
| I will not recommend this to anyone not even to my enemies. We curently have a vps plan with them (which we were forced to buy up from our old business plan due to them hiding few basic facts from us during the sales cycle) 1. Server is frequently down.6 to 7 times in a week is the norm. 2. Tech. support is pathetic. They will resolve the issue only when they work and during business days. All the claims of 24 by 7 support is hollow. 3. Sometimes you just talk to these guys on chat n they will resolve the issue in minutes.. if you ask them the reason , nothing will be given. 4. No escalation matrix for any issue. You need to be on their mercy all the time even for critical issues. 5. loads of hidden cost.. they always want to you to upgrade the plan even for small-small things.And when you enquire why was this not told earlier, they will flatly say that you did not ask this, hence we didnt tell you. |
| mochahost needs to close down, 28th of June, 2011 |
| This company is known for fraudulent activities and cheating customers. You can read the BBB review: http://sanjose.bbb.org/Business-Report/Mochahost-235786 . If you have been defrauded by Mochahost.com , try to report this to the District Attorney, Their payment system, IRS, and FBI agencies. This company needs to be closed down. |
| Branko, 25th of June, 2011 |
| MOCHA HOST IS THE GROUP OF CRIMINALS WHO TRY TO CHARGE MY CREDIT CARD OVER AND OVER AGAIN WITHOUT MY PERMISSION, EVEN IF I NEVER, EVER SET UP AUTOMATICALLY PAYMENT. Posted On: 24 Jun 2011 04:13 AM hi, this is branko popovic, please remove my automatic payment, i never set up system to charge automatically. i tried to do that but this is what i got: Warning: mysql_connect() [function.mysql-connect]: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) in /home/supportm/public_html/sys/include/misc/mod_adodb/drivers/adodb-mysql.inc.php on line 354 Warning: mysql_connect() [function.mysql-connect]: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) in /home/supportm/public_html/sys/include/misc/mod_adodb/drivers/adodb-mysql.inc.php on line 354 Session: connection failed Session: connection failed Warning: main(include/translations/.trans.inc.php) [function.main]: failed to open stream: No such file or directory in /home/supportm/public_html/sys/include/functions.inc.php on line 173 Fatal error: main() [function.require]: Failed opening required 'include/translations/.trans.inc.php' (include_path='/usr/lib/php:.:/usr/php4/lib/php:/usr/local/php4/lib/php') in /home/supportm/public_html/sys/include/functions.inc.php on line 173 regards, branko popovic ________________________________ From: "billing@mochahost.com" <billing@mochahost.com> Cc: billing@mochahost.com Sent: Friday, June 24, 2011 7:59 AM Subject: MochaHost :: Invoice Payment ERROR Dear Branko Popovic, Notice: Your automatic payment for invoice 172947 for hosting/domain registration service has NOT been processed by MochaHost due to an error. Status: Error (This invoice has not been paid.) Invoice Number: 172947 Invoice Amount: $25.95 Please login to pay your invoice(s) online to prevent disruption in your service: https://www.mochasupport.com/sys/ Please contact us via email at billing@mochahost.com if you have any questions about your account. Thank you, Billing Dept. MochaHost.com Date: 06/24/2011 Generated by MochaSupport Alex R @ Mochahost Posted On: 24 Jun 2011 06:28 AM Greetings, Thank you for using our services! Please, excuse the delay in my response as I am aware it might have caused you some manner of inconvenience. The auto-batch automatic renewal has been removed from your Mocha Host account as per your request. We are grateful for your business and I am ready to provide you additional support at your request. Looking forward to hearing from you again! Regards, Alex R. MochaHost, Billing Department Branko Popovic Posted On: 24 Jun 2011 06:32 AM Thank you Alex very much. Have a great day. Alex R @ Mochahost Posted On: 24 Jun 2011 06:35 AM Hello, I was more than happy to assist you. Please contact us again if you have any further questions. I am closing this ticket. Have a nice day! Kind regards, Alex R. MochaHost, Billing Department and today i got this: Dear Branko Popovic, Notice: Your automatic payment for invoice 172947 for hosting/domain registration service has NOT been processed by MochaHost due to an error. Status: Error (This invoice has not been paid.) Invoice Number: 172947 Invoice Amount: $25.95 Please login to pay your invoice(s) online to prevent disruption in your service: https://www.mochasupport.com/sys/ Please contact us via email at billing@mochahost.com if you have any questions about your account. Thank you, Billing Dept. MochaHost.com Date: 06/24/2011O Generated by MochaSupport THAY WILL NEVER REMOVE YOUR CREDIT CARD INFORMATION. THOSE CRIMINALS WILL ROB YOUR CREDIT CARD. THEIR VPS IS TERRIBLE, SUPPORT WORSE THAN TERRIBLE. PLEASE STAY AWAY FROM THOSE CRIMINALS. IF ANYBODY CAN RECOMMEND ME LAWYER TO SUE THOSE CRIMINALS, PLEASE CONTACT ME: branko014yu@yahoo.com thank you, and again, please STAY AWAY FROM THOSE CRIMINALS. |
| zuijiadeai, 13th of June, 2011 |
| This company is asking for my credit card no for verification which I consider as fraudulent act done by the company. And they haven't made any refund after 5 days which the company promise. I'm really pissed off with their service. |
| Koorosh Yasami, 10th of June, 2011 |
| CONSUMER BE AWARE!!!!!!!! MOCHA HOST IS THE WORST COMPANY YOU CAN DO BUSINESS WITH. THEY ARE A BUNCH OF MONKEYS IN A CAGE SOMEWHERE. Incapable of doing really anything. My site has been down for 5 days and after 5 agonizing days they are asking me for the software that I use to access my site. SOFTWARE THAT I USE! I told them why don't you open your freaken browser and that would be the software. I think my 2 year old dog is more familiar with IT infrastructure than these yahoos. They suck, their services suck and they support double sucks. I have never wished ill on anyone, but I hope that they go out of business soon so other people do not have to go through what I had to go through. They should go back to whichever slum they came from. |
| Damien, 20th of May, 2011 |
| KEEP OUT FROM MOCHAHOST. THEYīRE OVERSELLING AND EXPLOITING CUSTOMERS ACCOUNTS. TAKE CARE! MOCHAHOST SUCKS! MOCHAHOST SUCKS! MOCHAHOST SUCKS! MOCHAHOST SUCKS! MOCHAHOST SUCKS! MOCHAHOST SUCKS! MOCHAHOST SUCKS! MOCHAHOST SUCKS! MOCHAHOST SUCKS! MOCHAHOST SUCKS! MOCHAHOST SUCKS! |
| Rafael , 20th of May, 2011 |
| NEVER BUY ANY SERVICE FROM MOCHAHOST. 1 - They donīt have support, only jurassic ticket system with 3-4 days delayed. 2 - They donīt refund you ANYTIME. Is a bullshit. Is false your moneyback guarantee. 3 - Hundreads of denounces in various sites and hosting reviews. Hundreads of customers scammed by them. 4 - They ban you without reasons. If you open 3 tickets to report a issue or downtime they ban you and delete your account. NEVER! NEVER BUY ANYTHING FROM THIS CRAP COMPANY. THEY ARE VERY FRAUDULENT. WARNING. BELIEVE IN THIS, SEARCH IN INTERNET THE POOR MOCHAHOST REPUTATION. |
| mindpower, 26th of April, 2011 |
| @David Crespo You call 48 hours fast? Many hosting companies set you up INSTANTLY these days. Responding to tickets "within hours" is also no big deal, especially when it's a simple autoresponder! Mochahost are cheats and liars and deserve a big ass whooping in court! |
| pat, 04th of March, 2011 |
| MOCHAHOST.COM REVIEW, COMPLAINT & WARNING! Mochahost prices are cheap but there is a reason which they will force you to upgrade and pay a lot more than if you were to go to another webhosting that costed a little more in the first place. All the statements below are true. 1. FALSE ADVERTISING - They claim they offer unlimited domains, unlimited space and unimited bandwidth. But they will 2. SUSPEND YOUR ACCOUNT ANYTIME at will without warning and try to 3. FORCE YOU TO UPGRADE your account. They do not give you unlimited bandwidth nor unlimited storage. This is false advertising which there should be a class action lawsuit against mochahost.com. Luring you to buy their cheap plans is a webhosting scam and trick which Mocahost uses to later try to force you to upgrade by suspending your account if you do not. 4. NOT HELPFUL online support - The online tech support is completely useless and they will terminate the chat as fast as they can and just tell you to write a support ticket. 5. NO PHONE. You cannot call them. This is one big warning sign for you. If you request they call you, you might have to wait a long time if they even call you back. 6. NOT FRIENDLY customer tech support. They are only friendly before you sign up. 7. Mochahost DOES NOT ADMIT FAULT. No matter how you prove there is a problem with the server, they will try their best to tell you nothing is wrong. Perhaps this is their way to avoid any lawsuit or compensation for server down time and problems. They will find ways to blame your codes or anything possible so that they can avoid the responsibility. When you prove it to them, they will still not admit error, then tell you they cannot help you and ask you to write a support ticket. Complaints to Mochahost.com will only make them suspend your account which they will make up a reason. If you want an honest webhost, this isn't it. In fact, this is one of the least honest host and the worst web hosting company we have dealt with in the past 10 years. 8. Their SERVERS ARE NOT STABLE. The server has stalling issues or downtime about one time every two weeks on average. 9. Mochahost just DOES NOT CARE ABOUT THEIR OWN CUSTOMERS. If you want to try them out, sign up for a short time period and you'll know exactly why Mochahost gets the most complaints of all web hosting companies. 10. CHECK THE BBB (Better Business Bureau Email: info@bbbsilicon.org) to read their negative web hosting reviews and also make a complaint against Mochahost. They have plenty of complaints. Don't go with them because you think they are cheap. That is a big mistake. If you file a complaint against Mochahost with the BBB, type in Mochahost for their searched name. 11. SUE MOCHAHOST for their mistreatment and for being unethical. You can email elawcase@gmail.com and the more complaints the better for a CLASS ACTION LAWSUIT AGAINST MOCHAHOST.COM. Mochahost.com 2880 Zanker Rd #203 San Jose, CA 95134 (888) 816-6242 Web Site: http://www.mochahost.com |
| Tomas Anderson, 26th of February, 2011 |
| Mochahost must be the WORSE provider of all. I've never written to a forum before about a provider and that's saying something. Just as a background I am a tech admin (senior) with a 17 year history in IT (hosting). Our company also has servers with: Codero and Singlehop (both respectable organisations) and VPS with Giga-host, Resellerzoom, ServInt and Hostupon and WHM services (just for backups) with around 7 other hosts. We have a VPS with Mochahost (or rather would have but since 39 days its been offline; moved servers (by them) to "fix" it (didnt - they didnt check when they moved it so it never went back up), they DELETED all my data after the move to get it back up and then they promptly went down again.. We have been offline for more than a month with Mochahost and their response was nothing for more than 31 days. After that they claimed it was their server fault and moved me to a new server (or so they claim - IP And all other details the same; just appear to have changed their VPS container system from Parallels to something else). After moving me they didnt check my site and it still remained down. I asked them about this and it took them FOUR DAYS to fix it... Thats four days of downtime on a VPS that they moved themselves.... Oh : and to fix it they deleted ALL the accounts hosted on there... and reinstalled everything: causing us to loose ALL of the data! Nice work mochahost! You only lost us 2 years of data (we had migrated to them from resellerzoom - stupid mistake) so had lots of historical data. Afterwards it was up and down like a yo-yo... I asked about their guarantee and they give some incoherent answer about a 100% guarantee which I then find out isnt for VPS servers (even when they take it down themselves). I tell them I want a partial refund or credit on my account anyway - tech support tell me to lodge a ticket with billing. I lodge a ticket with billing who then tell me they are forwarding it to tech support. In frustration i log a second ticket with billing who, after 37 hours (on a "critical" ticket) do not answer. Meanwhile they attempt to charge my credit card for another 6 months of hosting (a month before due date) and at a price almost twice the advertised price of the service on their website and almost twice the price I previously paid! All the while when a dispute was happening. I complain via online chat and they disconnect me saying I was using profanity (actually I asked what kind of "criminal" organisation are they - not exactly profanity). The company has zero respect for customers and I dread anyone using them ever again. From what I have now read on other forums you should google Mochahost and Complaint and see for yourself. The world seems to hate Mochahost. Unfortunately their price was good and I was recommended them by a friend before joining so I did not check. This was extremely foolish of me and I will definitely check a host in the future. For everyones reference: Singlehop and Codero are both great hosts and have been for years for us. giga-host.eu is also a good host and even Resellerzoom has been good to us. These people need to be shut down. I've tried to be patient and it takes a great deal for me to loose my calm; even our CEO has been getting involved with them to make them see reason but they really dont wish to; they'd rather send fraudulent invoices, have services offline for a month at a time, and divert the issues away from their lousy technical and billing support. I think being patient for more than a month and a half of downtime before blowing a fuse is fair though right? I've asked only for a credit for the downtime (not even them formatting ALL of our companies data - and thats a serious loss although we do have backups and a mirrored system thankfully). Nothing more. I dont think that cheaters deserve to be in business |
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