Namecheap.com General Information
Namecheap was found in 2000 and it is now 13 years in business.
Website title: Namecheap.com - Cheap domain name registration, renewal and transfers - Free SSL Certificates - Web Hosting - Free URL Forwarding, e-mail forwarding and DNS services are included with our cheap domain names registration service
Website description: Namecheap provides cheap domain name registration, renewal and names transfer, we are an approved ICANN Domain Registrar, we also provide business class web hosting at affordable prices and free SSL certificates - our domain names registration comes with
11400 W. Olympic Blvd. Suite 200
Los Angeles, CA 90064
Namecheap Staff Answers Our Questions!
What moneyback guarantees do you offer?
It is 14 days money-back guarantee. It applies whenever you are not satisfied with our services by any reason.
What is your average uptime?
We don't provide an uptime guarantee, we feel this is more of a marketing gimmick used by competitors. However, you can expect 99.99% uptime each month.
What is your support response time and what does it cover?
We do provide 24/7 technical support. You can login to our helpdesk at https://support.namecheap.com/ (you can submit a ticket without signing in, however we advise to login in order to have the opportunity to easily manage your support tickets in one place). Our helpdesk offers you the chance to send in tickets to our support team in a secure and easy manner. We ask that you fill in the profile with all of your account details as this makes our job little bit easier when providing you with technical or any other assistance. You can expect to receive a reply within 2 hours from our support team. Usually, responses are much quicker than this but occasionally during periods of high ticket load we may be a little slower so please be patient. We also provide 24/7 live chat sales and support chat system.
Do you have any coupons or discounts?
You are free to use our "SWITCHHOST" discount coupon (20% off any hosting package). You will receive 1 free positive SSL certificate with every your purchase.
What else can you tell about your company and services?
Our 24/7 support is very friendly and fast. We provide Web Based Control Panel with Fantastico Scripts set, CGI, PHP, Perl Support, Web-based File Manager, Webmail and many other necessary features with our shared hosting.
Namecheap Reviews by Users
Each review passes our filtering system, so you can be sure that all reviews are honest and real (all spam, duplicate and self reviews are filtered out).
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|sad user, 25th of September, 2012|
|name cheap is too hard to deal with. each time they contact me the price to renew my domains is different. they may have renewed two domains i wanted to lapse and did not renew two domains i wished to keep. slow, painful, frustrating and useless. i may never get my money back, i may never get the desired domains renewed. i just want to be free of namecheap.|
|Tse, 04th of December, 2011|
|Namecheap domains cause spam. They have gotten their claws into my email address and I am bombarded with spam everyday. I am trying to get the company to change its practices and am reporting them to the CA AJ.|
|Gabriel, 14th of September, 2011|
|The bad story for me started last month, on 4 august i succesfully transferred my domain (eg: www.s-article.com) from some registrar to namecheap.com (did this so i can manage the dns servers from there). I've also buyed hosting package from namecheap.com and for a time things went fine. Some weeks later i decided to upgrade my hosting account to a VPS and after i had several talks with namecheap.com support team i've made the order. Things didn't happened as we discussed and my site went down so i decided to move it to another hosting and since i wasn't able to use the VPS from namecheap.com at all, due to their technical problems, so i requested my money back.|
From this point things started to be very ugly, short story is that i received my money back but namecheap.com banned my account and also removed the dns servers which i've set for s-article.com and the very bad part namecheap.com simple changed the owner of my domain and is not me anymore is them. I never gave them the accept to do that, i never wanted this to happen.
I've already tried to talk with namecheap staff but they said i didn't respect their upgrade policy (things related to hosting package) and therefore they closed my account even if the part with domain is a separate thing for which i paid.
I have and i can provide any data is needed to prove that the domain www.s-article.com is in fact my domain and namecheap.com abusively took it couple weeks ago.
I've made complains to icann.com and enom.com and they resolution is to to talk with namecheap to get my domain back. As it seems, in case namecheap don't have a special relation with them, any registrar can change the owner of a domain and unless you're ready to start a process via a court law, you're the "loser"
1. icann sucks
2. enom sucks
3. never move your domain to namecheap, they can get it from you and there is no straight way to get it back
|Discount laptop computers, 23rd of July, 2011|
|Indeed a very good read! Very informative post with pretty good insight on all aspects of the topic! Will keep visiting in future too!|
|Michael C, 15th of March, 2011|
|They are far from perfect but in my two years with them i have had no shonky billings and they answer questions quickly. A bit more downtime than i would like but that's the worst i can say about them.|
|Mad-dy, 20th of February, 2011|
|I was searching to change hosts for my website and after reading many glowing reviews that were either written by the two employees/owners they have or friends of theirs.I should have been alerted when a prompt came up directly after my purchase to transfer,stating that each request is reviewed by a live person-well the money is being held for you by my bank now,huh?!,That is an acceptance to do the transfer,I'm thinking-and it could take as long as 6 hours.Actually,I receive no notice and try 13hours. I try to log in and then my account that I so carefully researched and built was frozen,get this,by a "fraud" department! For what,I had no explanation.I get on their chat help and it was no help,I then receive an email where they demanded a clear photocopy of my driver's license and a scanned copy of my credit card,both sides in order to continue doing business with me(no mention of my funds)...I tell the truth.I was receiving these communications from a "Milla" and a "Nikita",I tell no lie..And "I" appear fraudulent.I tell them no way,refund me and take my business to Fatcow,however,my site is still in the grips of NAMECHEAP and they refuse to release unless I do as I'm told by them.Lol,I do not exaggerate.I told them that even Go Daddy doesn't sink to such levels of extortion.Let's see,they take my money,promise greener pastures,immediately freeze me out of my account,make ransom demands and hold my domain name hostage,telling me it's my fault that I refused to give them what they wanted.HELL YEAH I DID!This is internet extortion to the 10th degree if I ever heard of it!!! |
No evidence of any refund,either....
|socius, 05th of November, 2009|
|I do not recommed using namecheap.|
1. They have questionable billing practices. They charged me twice for the same domain transfer. And when I asked for a refund, they asked for a fee.
2. Their technical support is pretty inadequate. On a DNS management query, they removed nameservers without notification causing significant decline to traffic. When asked to speak to website owner, they said he is travelling. I have not heard from namecheap apparently the owner is still travelling after two months. I notified BBB, they did not respond to them as well.
3. The cost is comparable to other service providers.
Bottomline, given their questionable billing practices, inadequate customer support, I think they are poor value for money.
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