Occhosting.com General Information
Occhosting was found in 2000 and it is now 13 years in business.
Website title: One Stop Web hosting solution for unix, windows, ASP, Cold Fusion, and ecommerce
Website description: Your One Stop webhosting solution, for Unix, Windows, ASP, Cold Fusion, Flash Media Server, SQL 2005 Hosting
Company name typos: occhost, occhosted
Visual Solutions Group
P. O. Box 770156
Coral Springs, FL 33077
Occhosting Staff Answers Our Questions!
What moneyback guarantees do you offer?
We offer 30 days refund if not happy.
What is your average uptime?
See our uptime status http://occhosting.com/uptime.html - lists our linux servers.. we have windows servers not public at this time because we're updating our monitoring program
What is your support response time and what does it cover?
We offer 24 / 7 support with 4 hr responce time.
Do you have any coupons or discounts?
We offer 10% discounts when signup for 1 yr.
What else can you tell about your company and services?
Occhosting Reviews by Users
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|Matt Shea, 25th of September, 2012|
|OCC has hosted our Miva Merchant site for over three years. I have found their technical support to be personal, professional and timely.|
|Brett, 10th of January, 2011|
|I have been with OCC for about two years now, after much searching, research and coming from a 'cheap - no limits' company, OCC is a professionally run hosting company. Being a small business they are customer focused, give you quick professional service, they are very technically capable (with both PHP and ASP/ASP.Net). |
When my account becomes due again I will have no hesitation staying with OCC - I signed up for three years. I consider myself very lucky having found a hosting company who performs as they say they will!
The only negative point I would have is their chat service is not available enough, but I have had so few issues of problems it does not pose a problem.
|John, 14th of April, 2010|
|Mr Tarbet wants to claim I owe him $40.00 and that I was repeatedly late on payments. He currently wants me to pay for hosting through June 2010 on my bill, which is a site that he has locked inactive since March and today (4/14/2010) tells me he won't release the domain no matter what. I paid for the domain, it belongs to me but because he was the hosting company he has the control. I have a total of 7 domains hosted, the 8th Mr Tarbet is holding hostage. I was with OCC Hosting when it was called Rack Room Hosting, prior to 2000 when OCC Hosting was developed, so we can say over 10 years I have been a customer. Ok, well now I'm currently with a competitor of his paying a total of $6.99 per month for my hosting. This is after I started out with the competitors program of $14.99 a month and a representative talked me into paying for the lower amount because he stated I did not need the program I was paying for. That is good customer service!!!!|
For years I have repeated asked Mr Tarbet to look into my billing, I was paying for 3 separate accounts. I wanted him to combine them all into one and now I know why he wouldn't. If combined, I would only have to pay one amount versus 3 amounts. So, again for years ... I paid $12.95 a month for 2 separate accounts and then $14.95 quarterly for the third account. Basically $31.00 a month for something I'm now paying one third the price for the same product, actually a better product.
Another problem with Mr Tarbet and Occ Hosting is, when you do call, he always has to go pick his son up from somewhere. Therefore he does not have time for customer support. The only customer support you can get is in the chat on the site and that is with a smug smart a** that is not nice at all to anyone.
My suggestion, try godaddy before you try OCC Hosting. Or you will financially get ripped off and OCC Hosting will steal your domains.
|barry tarbet - president, 23rd of March, 2010|
|What John fails to mention he has a balance due of $40.00 - John also fails to mention he was late 80% of the time with the monthly payments. Never once did OccHosting charge him late fees nor was his website(s) ever shutdown when his accounts was past 30 days due - this was a regular (monthly) occurrence mind you.|
John also fails to mention for many many months due to health problems - John was unable to make any payments and ask if we would extend him credit until he was able to get back on his feet - not only did we extend him credit for a several months - we only partial billed him when he was able to make payments - basically we comp his website fees to assist him.
Mind you his emails, websites etc never missed a beat, so yes, I believe we have the right to hold his domain for past due payments.
We have offered John (several times) a good will jester – pay $19.95” and we’ll gladly release his domain "and" assist him with moving his web files to the new host – A fair offer.
Regarding his choice of hosting plans - John fails to mention he wanted to keep his business and personal websites separated from his adult websites, now he blames us for his decisions on the hosting plans "he" selected and signup for.
if reasonable requests are made and within our power - we will help our customers - we understand we are in a recession - times are hard for everybody - Problem for John - he decided that grass is greener on the other side (seem to have forgotten the extra special services we did for him). As I see it. John is mad because he got caught trying to sneak away without paying.
Regarding our backups: we run daily backup of all our servers – including backing up our customers website –which we retain for 14 days – I am 100% positive if Jason Scott ask for a restore within the 14 days of ‘free” backups period It would have been done, clearly anything outside of 14 days is not retained unless requested .
|John, 21st of January, 2010|
|I have had hosting with OCC Hosting since before they were OCC Hosting it was originally rackroon.net. Today I attempted to move my last domain from them only to have it stolen. I have been over paying for hosting for several years and just never really wanted to move my sites away from them. Finally made that decision after a long thought about it. I purchased a total of 7 domains from Directnic.com and then the last (8th) one I decided to just purchase through OCC Hosting. I had already moved the other 7 domains. Here is what I’ve been paying for years, 3 domains on one account at $12.95 per month, 4 domains on another account at the same $12.95 per month totaling $25.90 and then on the 8th domain which he will not release now even though I paid for the yearly domain charge, was $14.98 quarterly. In looking at my billing I find that when he renewed my domain charge I was charged a total of 3 years but only given 2. Now the quarterly billing was due January 6th, 2010 and today is January 21, 2010, he wants me to pay the entire quarter to release the domain to me, meaning through March 2010. One of my major issues with this guy is that every time I called for customer support, he was on his way out the door to run errands. Ok well there is a time difference, I’m in Arizona and he’s in Florida, but his web site claims 24/7 customer support. Now that a dispute has broken out over the last domain, he has blocked my IP address from his site so I cannot chat with his customer support to resolve the matter of my site. His phones are all VOIP so he has blocked my number that way too. He is a Tech guru so he can bash you and do exactly what he wants. His business apparently has gotten so big that those of us who are small time site owners are of no big deal to him. So if you think paying cheap is where I went wrong I don’t consider $30.00 a month cheap considering I would call him maybe once a year. One more thing, on all of these comment sites, I noticed “Janet” is there. I think Janet the guardian angel is one of his employees in the billing department. Nothing like having an employee pump up your business to get a good pay check. Beware of this company!!!!!!! They are thieves and customer support is non-existent.|
|Jason Scott, 30th of September, 2009|
|Support is beyond repair. Lost all my data after a hardware crash. Support claimed backups but nothing was really backed up. Phone calls not answered.|
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