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Ocssolutions.com General Information |
Ocssolutions was found in 1999 and it is now 14 years in business.
Website title: Web Hosting Web Design and Development Services - OCS Solutions
Website description: / Computers / Internet / Web Design and Development / Designers / Basic Service / O /
Contact Information
OCS Solutions, Inc.
PO Box 3355
Florence, AL 35630
United States of America
Toll Free - 1-800-672-8415
Toll / International - 646-775-2828
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Ocssolutions Staff Answers Our Questions! |
What moneyback guarantees do you offer?
We do not offer refunds after the initial setup for monthly hosting plans since we charge no setup fee and our plans start at $6.95, but since you pay for a month at a time with this cycle you are free to cancel any time before your next cycle begins. We have no contracts so you aren't locked into a certain amount of months or years if you choose the annual plan billing cycle.
What is your average uptime?
Our average uptime is 99.9%, and we have http://ocsnoc.blogspot.com/ to keep our customers informed if there is a problem.
What is your support response time and what does it cover?
We offer secure email support which is our recommendation for most support requests, and we offer telephone support as well. Urgent tickets for critical issues are answered immediately, and other requests are answered within a few minutes under most situations. If you need assistance with web development we offer consulting and development services at our fee of $75.00 per hour in 15 minute allotments. We basically take care of the server and you take care of your website under covered tech support with our hosting plans.
Do you have any coupons or discounts?
Yes, we do offer a 10% discount and a free domain registration or renewal with purchase of our annual plans.
What else can you tell about your company and services?
We offer quality customer service, reasonable prices, and no overloaded servers with our hosting, and we are unique in that we are big enough to provide your hosting needs, but small enough to give personal service. We have been in business for over ten years and have a solid reputation for providing what our customers need, and we are happy to answer any other question you might have. We have a wiki with hosting information and troubleshooting tips http://wiki.ocssolutions.com/ as well.
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