Rackwire.com General Information
Rackwire was found in 2002 and it is now 11 years in business.
Website title: Rackwire.com - Your #1 Rated Customer Support Hosting Provider
Website description: Web Hosting, Dedicated Servers, Linux & Windows VPS, and Data Center Services, Backed By #1 Rated Customer Support!
1100 Pittsford-Victor Road
Pittsford, NY 14534
Rackwire Staff Answers Our Questions!
What moneyback guarantees do you offer?
We offer a 30 day money back guarantee. It applies within the first 30 days of service. Within the first 30 days, you can cancel for any reason and receive a full refund.
What is your average uptime?
We don't have a status page, this is in our "to do" list. WE currently have well over 99.9% uptime, but there is no way for you to independantly verify that.
What is your support response time and what does it cover?
We offer technical support for your product and aim to respond to all initial technical requests with a substantive answer within 1 hour. We do not assist in customization of your website, so I guess that would be basic support. Phone support is limited to dedicated servers and co-location accounts.
Do you have any coupons or discounts?
We do not have any coupon's available at the moment, though we do offer substantial discounts when prepaid semi annually or annually.
What else can you tell about your company and services?
We host in a state of the art data center and we have technicians on site at that location. This is different from many companies who are not located at the data centers they host their servers in.
Rackwire Reviews by Users
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|Chris Jansen, 22nd of September, 2009|
|I used them for a Domain name and Wordpress Hosting account. Great price, $8 a domain, and under $50 for Wordpress or Drupal. Will transfer my other domain over after it expires.|
|Jason Morris, 15th of September, 2009|
|So far, 100% uptime since I have been with them. Support is good, helped me with the Web SiteBuilder to get my site Published. Speed is the best I have found so far! I choose them due to Price, great value!|
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