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Sandwich.net General Information |
Sandwich was found in 1997 and it is now 16 years in business.
Website title: Sandwich.Net Internet Services
Website description: Sandwich.Net is a Web hosting and e-mail service provider.
Contact Information
Sandwich.Net, LLC
41 Schermerhorn St., PMB #335
Brooklyn, NY 11201-4802
USA
By e-mail
Sales: sales@sandwich.net
Technical support: support@sandwich.net
Security/abuse: abuse@sandwich.net
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Sandwich Staff Answers Our Questions! |
What moneyback guarantees do you offer?
We offer a 30-day money-back guarantee. If you cancel within the first 30 days and request a refund, we'll refund all of your basic service fees (the $5.95/month). Domain name registration (if any), extra disk space, and bandwidth are the only things we won't refund. We don't require you to give a reason for cancelling, although we'd like to know what we did wrong.
What is your average uptime?
We're currently at around 99.98%. Our status pages are at:
http://sandwichnet.livejournal.com/
http://www.twitter.com/sandwichnet
What is your support response time and what does it cover?
We offer unlimited e-mail and telephone support; we're usually available from 9 AM - 11 PM Eastern, and 24/7 for emergencies. Our typical response time for non-urgent requests is 4-6 hours. (This is longer than many providers advertise; I would stress that this is for a complete response, and usually a resolution, not just for an acknowledgement of your request.)
We don't provide site development assistance, although we will help install or update most common Web applications if you wish. You would be on your own for site design, template management, SEO, etc
Do you have any coupons or discounts?
Sure, we'll offer you MySQL for no additional charge. All other features are always included. We can support almost anything upon request, except for Windows-only features like ASP/.NET (we're strictly Linux/UNIX-based).
What else can you tell about your company and services?
Web hosting is a huge industry, so I don't think anyone can claim to be completely unique. :) We're a very small company, concentrating on quality and reliability. Our size means that our response time may sometimes be a little bit longer (as I mentioned), but we're generally able to give better responses and better service in general. You'll never get a form letter in reply to a support request. We've also been around for a long time (since 1997 as a hobby, and offering commercial service continuously since 2001), and we plan to stay.
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