Santrex Reviews by Users
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|Simon, 05th of March, 2012|
|Stay Away from them. They always get dos attacks, they suspended my account without any notice after a dos attack. I think they are run by spammers.|
|Santrex.net is a big scammer, 03rd of December, 2011|
|Santrex.net is a big scammer!|
Stay away from Santrex.net
I bought a Dedicated Server and waited over one month but I did not receive anything. Please check this proof screenshot:
After opening a dispute, Santrex.net terminated My Product, deleted my Client Area account without Dedicated Server details or refund money
More information about them here (Santrex.net scam many people) :
Everybody please tell this to your friends. Don't let them continue scam people.
|Blazin, 29th of November, 2011|
|Hello people, I like to share with the community on my experiences with this host. The host site we are talking about in question is http://www.santrex.net/|
All I wanted was a Dedicated server, nothing too hard to setup right? I ordered 2008 64 bit operating system I paid the windows license, the package I ordered and bought to be more specific here. Also if this is in wrong section mod please move it.
http://www.santrex.net/dedicated-servers-france.php I ordered the i5 package and paid on October 30th 2011 here is the picture.
So it's been 16 Days no payment, nobody buy hosting from these scum, they tell you to wait while they secretly are ****ing you over and taking you're money. I filed a paypal claim already so I'm almost in the clear. Here is some screenshots of there horrible support. Also after I paid them 119 today they tell me 16+ days later, they have a server in a diff location shittier expects and I need to pay them more for it !! here is pictures of the conversation. Here is a picture of it.
Bottom line, don't buy from idiots, and everyone be warned these people are the WORST HOSTS EVER, it's been half a month no details nothing and they tell me another server shittier specs will cost me more ..
I also never got my refund, or never got my server, go with these people if you want you're money stolen and you to be lied too.
|Adrian A., 05th of November, 2011|
|This is a scam, read more about it:|
|sahil, 03rd of November, 2011|
|cheep web hosting in pakistan -seo pakistan,offshore hosting ,offshore vps ,offshore dedicated serer ,reseller hosting ,web hosting in pakistan ,web designing and development |
|Mario, 27th of October, 2011|
|Well, where can I begin with how pissed off and upset I am with the level of service I receive from Santrex.net? I have purchased a dedicated server from these guys and all was great in the begining till I had my first problem.. My server mysteriously got shut down by them after the first 2 days of me being a customer and they said the reason was due to DDoS attacks, meanwhile I had absolutely no information on my server or anything with the server online. They told me I had to reinstall the OS and reconfigure everything because it caused a problem, I shoulda known better but I was an idiot. They just wanted to get extra money out of me which they did for charging to reinstall the OS.|
Second problem. I deposited $900 into my client account just so I know that the money was there to be taken every month and I didnt have to worry about it. But when I requested for some of the money be sent back to my paypal account (this is what I used to fund my client account) they refused and said refer to ToS. I referred to there ToS and pasted them there policy. No refunds will be given for services given etc etc. Well absolutely no services were given and I did not pay to have support for anything. I just deposited money into the account. What did I pay for? absolutely nothing! I did not engage in a contract that said my money was going to be used for a prepaid amount of time. To end this story, got a rude response from there billing and management staff and wound up having to keep the money in there.
Now I am facing a real problem. I was on my server.. All was going perfectly fine and it went down. I contacted support right away, it took 2 hours for the first response. They said they rebooted the server and to wait 15 minutes, I waited bout 40 minutes and was trying to reboot the server remotely through there site on my own and no success. They now messaged me saying "Please wait while we investigate this matter" This was over 17 hours ago. I have wrote them 5 times since then and they still havent responded!
Santrex seems to be a great company in the begining because of there prices. They will answer your questions QUICK when its a bullshit issue that can be fixxed or just a simple question that is to be answered. But when it comes to an actual problem, they give you a run around and leave you waiting hours without no response, solution or help.
I wish I could take back all the money I threw into business with these guys! I come to find out that these guys do not own there own servers! They may have been in business 3 years but all they are is RESELLERS! They offer web services, you pay and they buy through a third party company! So while you think you are getting a deal you really arent! YOU ARE PAYING MORE FOR SERVICES THAN YOU ACTUALLY WOULD PAY IF YOU WENT TO THE REAL COMPANY THEY ARE PURCHASING YOUR ACCOUNT FROM! I know for a fact that my dedicated server I bought from them is actually offered through OVH and at a cheaper price! I actually purchased a second dedicated server from OVH and they offer you a whole lot more help and are much more quicker with a response and offer you more services in general for what you have purchased!
I repeat... to anyone who reads this before buying a server from Santrex, dont do it! Do some homework and find out where they are really getting your servers you want. Wether it be Dedicated, VPS, Shared Hosting, whatever it is... They arent the real providers... They charge you more and pay the less price so they can make there money and then treat you like complete shit when it comes time for them to actually do some work and give technical support! I wish I would have looked for reviews on them before I made an actual purchase.
|Adrian, 19th of August, 2011|
|I ordered a reseller and a domain... My reseller was active after a few minutes, it didn't work so i contacted them and they "fixed" it. 4 days after i ordered my domain it was still "Pending" and they told me my contact information was false, i just canceled my reseller account and the domain i paid 25$ for.. And my reseller didn't work, they just told me that they had fix'd it.|
Don't buy anything from them, fucking scammers.
|Josh Edgar, 27th of July, 2011|
|Told Santrex I wanted to cancel my VPS with them after they had given me the runaround of REFUSING to provide support because my e-mail did not match an account e-mail (despite the fact that I had the account name, root password, last four of the credit card used, etc.), so I logged into their ticket system as they asked and submitted the ticket stating that they need to cancel this VPS immediately, and that I would not do business with a company that chose to waste my time and refuse support.|
Received this RUDE e-mail in response, from a manager: http://i54.tinypic.com/2l9gmfo.png
They are still refusing to cancel the VPS and assert that I'm still not logged into their billing system when I am. They obviously have no idea how to use their WHMCS software, the same software I've used for years, because I assure you I am logged in as the user with this service.
Santrex service is horrible, the customer service can barely speak English despite being in London, and they simply do not care about customers and call them rude titles. Stay away.
|Mamba, 16th of June, 2011|
|I can only vouch for Santrex, i don't know why people are saying bad things about them. I never got an issue with them, their VPS's are good and I'm very satisfied|
|James, 06th of June, 2011|
|Horrible. Terrible support and their servers go down for days at a time. Even when they work, they are intermittent. I wouldn't be surprised if the entire operation was running on a single box.|
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