Servint.net General Information
Servint was found in 1996 and it is now 17 years in business.
Website title: Managed VPS Hosting - Managed Enterprise Servers by ServInt
Website description: Relax, your server is up and running with a VPS or Dedicated Server solution from ServInt. 24/7 Managed Customer Support and state-of-the-art network data centers.
6861 ELM ST STE 4B
MC LEAN, VA 22101-3876
Servint Staff Answers Our Questions!
What moneyback guarantees do you offer?
We do not offer a money back guarantee. We feel that our 14+ year reputation lends significant credibility to our service, and that we provide exactly what we promise. We have found that when we did a trial offer or a money back guarantee, people attempting to abuse it by using our service just long enough to cancel without paying regrettably exploited it. Some even abused it further by performing illegal activities such as spamming, which also hurt our other customers. We want to ensure we are focusing our time and energy on reliable, paying customers who deserve our attention. I trust that once you have become a customer you will be happy we protect you in such a way. Although we do not offer a "money back guarantee", if you cancel your account within the first 30-days of service, we will waive our standard 30-day written cancellation period for you. This means that we would close your account at the end of the initial 30-days and you will not be responsible for any further payment.
What is your average uptime?
Although we do not have uptime records to provide you, we do guarantee a 99.9% uptime for our clients. You can find more information through the following link:
What I can say is that with thousands of clients, I only see a handful of outage credits issued in any given year. It is very rare that we fall short on our uptime guarantees.
What is your support response time and what does it cover?
All VPS packages include our Managed Services. What Managed Services means at ServInt is that we accept complete responsibility for everything installed and delivered with your server. We patch and update the Base Operating System, as well as primary applications such as Apache, PHP, and MySQL when necessary, install third-party software, monitor a variety of services on each account, and proactively resolve issues that present themselves. We answer lots of questions, and try to help in every way. Our technicians are available 24/7, 365 days per year and typically address a Technical Support request within 10 minutes.
Basically, we make sure that what you were provided works, and stays working. Even when it comes to what you do with it afterwards, we will do our very best to help you out if you run into trouble. But the fact is that there are thousands of 3rd party applications, and when they are added, it introduces millions of variables and millions of possible issues associated with those variables. Not all of these are foreseeable or easy to fix, nor are they necessarily fixable at all.
Do you have any coupons or discounts?
We are currently running a promotion on our VPS packages. You can use the Promotional Code "summervps" to receive a 25% discount on your first two months of service with any VPS package.
What else can you tell about your company and services?
To give you a little background about who we are and what you can expect from ServInt, we are very committed to providing exceptional customer service and support, which is one of the things that separates ServInt from the other large hosting providers. Our friendly and helpful NOC Staff is on-site 24 hours a day, 7 days a week to assist with third-party software installations, configurations, or even just some friendly advice via Phone, Ticket, or E-mail. Our skilled technicians typically answer phone calls within a couple rings, and respond to most support requests (E-mail/Tickets) within a few minutes. From our private datacenter our technicians monitor multiple ports on every server, and react proactively to any service interruptions.
Servint Reviews by Users
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|Nun Ya's A Doof, 12th of July, 2012|
|CIA Front? 17 years ago? The CIA wasn't even aware there was an Internet back then.|
|NunYa, 16th of May, 2011|
|McLean VA huh = sounds like a CIA front org. so they can easily keep up with and censor websites, public info, and free speech.|
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