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Vade.ie General Information |
Vade was found in 0 and it is now 2013 years in business.
Website title: Top quality Irish web hosting and web design ::: Vade Internet Solutions
Website description: Vade Internet Solutions Ltd, Irelands Hardest working web host, provides top quality Irish web hosting and web development services.
Contact Information
Email:
support@vade.ie
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Vade Staff Answers Our Questions! |
What moneyback guarantees do you offer?
We currently do not have a money back guarantee. In the time we have been operating, we have yet to have a dissatisfied customer due to the way we operate. We do not take customers if there is any chance that we will be unable to handle their requests unlike almost everyone in the market. More information is available at http://blog.vade.ie/2008/03/vade-business-restructuring/
What is your average uptime?
We decided after our last customer noticeable outage to post outage incidents on our blog at http://blog.vade.ie/. This was 202 days ago. Since then there has been no outages to report. The last outage was less than 15 minutes due to a systems upgrade.
Regarding uptime figures, we actually have a detailed explanation of why we don't believe in giving any at http://blog.vade.ie/2008/11/the-up-time-race-and-why-vade-arent-starting/
What is your support response time and what does it cover?
All of our packages gain access to the same support team. Responses generally fall within 12 hours max outside of business hours. Inside of business hours, our average time so far this year is under one hour.
We can provide assistance in developing a website however this is given at additional cost depending on the questions.
Do you have any coupons or discounts?
If you can better advise me of what features you are after, we can probably pass on some set discount. If by two accounts you simply mean two separate websites, then these can hosted on the same account with Vade. I can also extend our MovingHost feature to you at no cost. (http://blog.vade.ie/2009/02/moving-your-site-to-vade/)
What else can you tell about your company and services?
Vade are unique in the method we do business. We are after giving customers the best possible service we can and not after gaining the most customers. We are much happier to gain one happy customer than ten unhappy ones.
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