The premium servers are not handled by us. Rather, they are hosted with http://hosting24.com
You can ask the live chat staff there if you want, I'm pretty sure they can help you on this matter.
You can visit the 000webhost IRC Channel at irc.freenode.net/#000webhost =)
BEFORE CREATING A THREAD: Insert problem here: http://google.com/
Please add karma if someone has helped you!