The premium servers are not handled by us. Rather, they are hosted with
http://hosting24.com .
You can ask the live chat staff there if you want, I'm pretty sure they can help you on this matter.
You can visit the 000webhost IRC Channel at irc.freenode.net/#000webhost =)
BEFORE CREATING A THREAD: Insert problem here:
http://google.com/
Please add karma if someone has helped you!