Exactly, the people are why I love 000webhost and the fact that it is precisely what they say it is. There are no false promises, the limitations are what they are, and there are really good suggestions on how to get things working and working right.
The other had a VBS interface (which I've decided that I don't like) and very sloooow servers. They did have pretty competitive multi-domain packages (space, bandwidth and price were right) so had they been half way decent I would have upgraded from a single account to a much larger one.
I really wish them the best and hope that they find a way to reduce their traffic so that their servers will be more responsive
