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xmakina xmakina is offline
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Default The Big List Of Common Problems and How To Fix Them - 01-29-2010, 01:45 PM

I'm getting pretty tired of answering the same questions over and over so this page will list all the common problems and their solution.

Reply if you spot any question being asked (and answered) a lot that's not here.

Do not ask a specific question here as I won't help. This is just a FAQ.

There are 2 other FAQs here as well:
http://www.000webhost.com/forum/cust...ons-guide.html (Great for account problems)
http://www.000webhost.com/faq.php (great for general issues)

You account is awaiting verification
Be paitent and wait the required time. Your account will be activated by an admin when they get to it. Posting on the forum will not help anyone

My website is Under Review
Submit a support ticket. Be sure to include your domain.

Is a server down?
There is a 2000 hit per IP, per day. A lot of people can hit this, especially on more complex websites. To test if it's down or not, use this service: http://downforeveryoneorjustme.com/ If the server is, indeed, down then submit a support ticket.

My account has been suspended due to mass mailing
Submit a support ticket explaining how you think this may have occurred and correct the problem immediately.

My account has been closed due to violation of the Terms of Service
Tough luck. You will not receive any explanation as to why this has happened nor will you have any access to the files or databases previously on your account.

We are upgrading autoinstaller at the moment. We do not have exact date when it will be finished.
As far as I am aware, there are no plans to restore the Autoinstaller on free accounts

Unfortunately account creation failed. Error message has been logged and our staff has been notified. We will attempt to setup your account manually as soon as possible. You will be notified by email once your account will be ready.
Read this: http://www.000webhost.com/forum/faq/...on-failed.html

You need to update nameservers to ns01.000webhost.com, ns02.000webhost.com for your domain. This warning will be removed once your domain will start resolving to our server (24-48 hours after nameserver update)
  1. First, purchase a domain. Be sure the account you have created at 000webhost is just the domain, not www.domain.com or any other variation. Just domain.com.
  2. Now, in your registrars Control Panel find the Name Servers configuration
  3. Replace the first 2 entries with ns01.000webhost.com and ns02.000webhost.com
  4. Delete any further entries.
  5. Wait 48 hours.
  6. Your domain should now be resolving correctly.


Knowledge is power,
Guard it well.

The Big List Of Common Problems & How To Fix Them

Not a staffer, not an admin, just a user who knows how to use a free PHP host when he finds one.

If you found my post helpful, please click the karma button

Last edited by xmakina; 01-31-2010 at 04:59 PM.
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