I don't expect an answer here. I am here to tell others how users are treated on this host. Believe me I have posted several tickets without getting any specific information what caused suspension.
There's no actual information in it about the rules of suspension and definitely no information on demanding money to get your files back. (If I am wrong, please quote the respective part of TOS.)
Another thread - unanswered of course...
I have been reading these posts regarding this same issue for a week or two now. If the ranting had stayed within it's original thread is one thing, but now I see it's ugly head creeping out into other threads and thought I might weigh-in for whatever it is worth...
As a web developer I find that I am continually learning new things on a daily basis, and I truly strive to learn something new each and every day! One thing that I learned VERY early in the game is the nature of FREE web hosts and the rules and terms they govern their use by. These "rules" are not solely reserved for and designed specifically by this webhost, they are a web-wide accepted "guideline" that are designed to keep free services operating at optimum efficiency for the benefit of ALL users. They are nothing more than a "common courtesy" (based on "common-sense") to other web developers. As a web developer whom strives to succeed online, I have learned to accept and abide by these common courtesies in the interest of learning and a better internet experience for all.
The web is ever growing and changing, and as such so are the tactics to manipulate these rules. This creates a never-ending task for the webhosts in changing policy, updating server software/programs, and rewriting rules so everyone can understand without mis-interpretation. If they knew this heading out I'm sure most webhosts would simply opt to not allow FREE hosting because the time, effort and funding would be substantially greater than originally anticipated. And no matter how hard they try, there will always be the few who refuse to conform or understand, and still challenge.
Maybe the rules aren't written clearly, but we as web developers whom appreciate such free services, we learn to understand the overall concept of the "common courtesies" and learn to govern our conduct in the better interest of free services for everyone to use and learn with. Without them I hate to think we wouldn't be where we are today. All free hosts would be over-run by malicious users, and inevitably be shut out by all the internet watch dogs. Even with the very few rules we have on free hosts, sites such as FB/Google etc make us jump "special" hoops in order to utilize their service with our free hosts, thanks to those users who "dare to challenge" the rules. This is why rules are implemented. Nobody likes sites like FB looking down on users of free hosts just because a few of them bent the rules.
Before I learned the rules of the web, I started with learning the basic "un-written" rules of PC use... such as making frequent back-ups. Many a time have I neglected this, and consequently ended up having to start all over again. This in effect should have been my lesson learned, but needless to say, I did it again and again *grin*. Un-written rules... moreso "common sense" would have saved me a lot of frustration. Ranting about it did me no good, and I did rant... believe me, but it took learning it the hard way to really drive it into my thick head.
In closing, I for one am forever grateful for providers such as 000webhost for teaching me what I know today. Thanks to such hosts, I have learned the common courtesies of the world-wide-web and completely respect them, I make my backups regularly, and... I look forward to learning something new today. I won't let such trivial things deter me from my goals or divert my energy from those things that make me happy, and instead enjoy my time online with more fruitful endeavors such as developing new websites with what I learned yesterday