Error Message Meaning (and customer experience)

DanglaGT · **Error Message Meaning (and customer experience) -** 09-27-2011, 04:58 AM

Hi, I have a site here and I was wondering what this means:

Suspended (Suspended for violating 20%+ CPU usage limit for more than 1000 times. Please upgrade to our premium UNLIMITED hosting at www.hosting24.com to get your account reactivated.)

It is not in the TOS agreement and my site still got suspended for it.

They said the only to get my site unsuspended is to upgrade. Kind of BS, but I did that. After I upgrade their meaning of unsuspending my account turns into you have to transfer all your files to the new domain and configure everything (also lose all your traffic in the meantime.) I even got them to unsuspend my account by starting a ticket with my paid account and asking them to do that. They unsuspend it, and it just gets suspended again for the same reason 30 minutes later. Wow, what horrible service I have received here.

They are holding my account hostage until they get my ransom money and then they are not even holding up their end of the bargain. Every ticket response is a copy & pasted message that doesn't even answer my question.

So to end it off I just want to know what my error message means and how I can change it so it does not happen because I seemed to get suspended for one reason or another no matter what I do here (great way to scheme money)

CSS_Man · 09-27-2011, 07:39 PM

The cpu usage is because you either have a high traffic site that has lots of visitors, or scripts on your site take to long to execute causing your site to use a lot of resources. Basically try and use less scripts, preferably none.

DanglaGT · 09-27-2011, 07:43 PM

That doesn't make sense because they say they give you 100GB worth of bandwidth a month and will warn you when you get close, but at the same time they will suspend your account and make you pay them to get it back if you have a high traffic site? Hmmm...

I don't think I have any scripts, it is a wordpress mobile site.

CSS_Man · 09-27-2011, 08:05 PM

Bandwidth and cpu usage are different. Bandwidth is the amount of data that can be transferred from your site to the visitors and vice versa, while cpu usage is the percentage of use of the processor in the server. The load is placed on the network card, routers, and switches when using a lot of bandwidth, while cpu usage directly affects all other sites on the server. Bandwidth usage really won't affect any of the other sites because the server likely has a gigabit network card in it. Allowing for transfer speeds only limited by the read times of the hdds.