[wendy_m]

I don't want to name names, but I signed up for a free trial year with a paid webhost before I stumbled onto 000webhost.

Long story short, I'm happy with 000webhost so I attempted to delete the trial account with the other host. One would figure they'd be happy to be gone with the likes of me and glad to have their precious bandwidth back.

So I logged into my account over there and attempted to cancel my subscription. The only problem is that they *say* that if I click on the button that says "update subscription" I can tick a box, fill out a form and be on my merry way.

In reality-- I click the "update subscription" and there's one depressing option, and one option alone displayed: it says upgrade account! There's no option to cancel. Those dirty buzzards!

This resulted in a 20 minute phone call, and two support tickets and they are refusing to delete the account. REFUSING?

It's very weird-- on the one hand I would think that a company that is so stingy with their bandwidth and server resources would be happy to get rid of someone that has decided that their service is just not for them early on in the trial period, and on the other hand I'm completely shocked at how rude and just plain weird they are.

The guy that I spoke with this morning should simply never be left on the internet unsupervised-- he actually suggested that having too many regular visitors on a website is bad. What?!

I really had the urge to say something snarky about the SEO services that they also offer but I resisted and politely thanked him for his time.

On the bright side, between 000host, google apps and my other host things seem to be going swimmingly. When the two sites I've installed here merit the upgrade I'm STAYING and upgrading my account.

[n00b 0wna]

lol it's because they are afraid of loosing customers.

[wendy_m]

I guess so

Someone had mercy on me though and finally deleted my account this morning (yay!!! I'm free!)

Yup-- 000webhost *is* better than paid hosting.

[n00b 0wna]

lol they finally deleted

[Sajhu]

Originally Posted by wendy_m

I guess so

Someone had mercy on me though and finally deleted my account this morning (yay!!! I'm free!)

Yup-- 000webhost *is* better than paid hosting.

it is better, and as you can see, you get all support you need, with nice people that likes to help others
about your nightmare, i agree with Noob Owna, they don't want to loose customers lol what kind of hosting provider is it?

[wendy_m]

Exactly, the people are why I love 000webhost and the fact that it is precisely what they say it is. There are no false promises, the limitations are what they are, and there are really good suggestions on how to get things working and working right.

The other had a VBS interface (which I've decided that I don't like) and very sloooow servers. They did have pretty competitive multi-domain packages (space, bandwidth and price were right) so had they been half way decent I would have upgraded from a single account to a much larger one.

I really wish them the best and hope that they find a way to reduce their traffic so that their servers will be more responsive

[NoPeace]

I was gonna say if they wouldn't let you delete your account and they were still subtracting money off your credit/debit card, I would take them to court.

That's one thing I don't play with is money, lol.

I'm glad your problem is fixed though ^_^,

[wendy_m]

LOL much easier just to call Mastercard and explain to them the situation and let them take it up with the credit card processor.

Taking people to court is expensive and exhausting. Fortunately they aren't thieves, just people very bad at doing business.

[Zitra]

Originally Posted by wendy_m

This resulted in a 20 minute phone call, and two support tickets and they are refusing to delete the account. REFUSING?

Which hosting provider are You talking about here?

[dell]

if u whanted it deleted, violate there tos, then they will have to remove it :P

like upload BIG files and just make them mad, and do things to get them to delte your account