FTP does not work

Community support
#1

Hi,

I activated the FTP option on my website and I use the correct ID and password but Filezilla send me a message saying:

Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

What should I do? Thank you!

#2

what url are you using for the host?

#3

files.000webhost.com

#4

You need to use files.000webhost.com as the host instead.

#5

Yes that’s what I used. (sorry I realized what you meant after a minute)

#6

did you then use your site name and site password?

#7

Yes that’s correct hexa.

#8

can you please screenshot the error?

#9

Here’s a screenFTPshot

#10

hmm. I’ll let the admins know.

#11

Hi @jgmouton!

FTP loads fine for your site:

  1. Please change the password. Use only english ASCII characters for it.

  2. Use Plain FTP as encryption protocol.

  3. Try again now.

1 Like
#12

Hi teodor, it’s working now. Thanks a lot!

#13