How to login to old members area?

Community support
#1

Hi guys.

A couple of years ago i made a little webpage for my mother-in-law. It was hosted at www.caferufus.webatu.com

I am now trying to get it into the new members systems, but somehow i am not managing it.
I think i made the mistake of making a new account before going into the old one and “deleting it”.
So now when i go to the new account and try to make a new “caferufus.webatu.com” it tells me the website already exists, and i can’t login into the old account anymore! :confused:

How can i fix this?
I don’t need to make any backup (i still have the files on my computer, so i could just upload them to the new server).

All help is very welcome.
Thank you!
:slight_smile:

#2

I put in a request to unblock that domain. This happens to everyone who migrates and tries using the same domain as before. :frowning:

#3

Will i then be able to use the same domain?
that is great, thank you!
:wink:

#4

Yes. I will let you know when they unblock the domain. :wink:

#5

What was the old control panel email address?

The migration page is showing because the site exists, the old account and site have not been deleted.

#6

that is a little problem, i’m not sure. :frowning:

It could be
luis_bento[AT]hotmail.com
or
anatiswebdesign[AT]gmail.com

sorry… :confused:

#7

luis_bento@hotmail.com has a new panel account with one website created 2 days ago - unqualifying-tables.000webhostapp.com

anatiswebdesign@gmail.com has a new panel account with one website created also 2 days ago - wwwcaferufuswebatucom.000webhostapp.com

Neither email has the original subdomain against it.

#8

hmmmm…
:confused:
could it be 4elementsperformance@gmail.com?

1 Like
#9 
4elementsperformance@gmail.com is the owner of the subdomain caferufus.webatu.com yes

:slight_smile:

#10

oh, thanks!!! :smile:

What should i do then?

#11

An email with your password reset link has been sent to 4elementsperformance@gmail.com

Login here https://www.000webhost.com/cpanel-login?to=old after resetting the password.

Once you’ve reset the password and delete your site or back it up and then delete it via control panel using the RED X at the bottom of the control panel, once your account list is empty hit your name under customer details and delete the account/profile.
You’ll be logged out.

You can now log back in using the same email and new password and the new panel will appear for you.

#12

Thanks! that worked really well.
I am very impressed with the help we get on this forum. Nice job! :smile:

So now the next part is creating the new website, but when i try to use the adress caferufus.webatu.com it tells me that the address is already in use?
(but i have just deleted it on my old account. does it maybe take some time to work?)

Also, on the new members area, there is a website called unqualifying-tables.000webhostapp.com (which was automatically created), how can i delete it?

Thank you!

#13

Hit general settings then delete site at the far bottom.

What email address are you using to add the domain onto now?

caferufus.webatu.com?
#14

it keeps saying “this domain is already taken”! :confused:

i would like the adress to be caferufus.webatu.com, This is how i have been trying:
i go to “My Websites” > Details > Set Webadress > Free Sub Domain

Am i doing it right?

#15

Yeah what email are you logged in with?

#16

You should be able to park these domains under that email.

#17

i am logged in with luis_bento@hotmail.com

should i pick the adress when i create a new site? Or where whould i choose the adress?
(i am only making the caferufus, not the others)

#18

While on luis_bento hit Manage on your site caferufus.000webhostapp.com and then set web address, subdomain and try and use caferufus and webatu.com

#19

oh yeah, that did it. Thank you!!! :smile:

2 Likes
#20