I can't submit another ticket

i just can submit one ticket ! and some days ago , i want to get help ,and i had submit a ticket , i have been waiting for 136h 49m 31s ,the info :
Status:On Hold

and Bad Karma[CORE] let me submit a ticket , but i can’t submit another ticket ,so please help me !
thank u very much !

What do you mean he let you submit a ticket?

What is the ticket ID and I’ll change the status back to open?

Ticket #534829
just pass it please

domain:chinroom.co.cc
thank you very much !

I have responded to your ticket. Sorry for the delay.

What do you mean he let you submit a ticket?

I asked the user to submit a ticket