Amp Heon General Information

Amp Heon was founded in 2000 and is now 17 years in business.

Website title

Web Design London - Custom Ecommerce Corporate Web Site & Web Page Designers UK, WC2E 9RZ, SW1H 0RG

Website description

We are a web development company offering accessible web design and corporate web site design. We are a web page design company based in London and our web designers offer custom ecommerce designs throughout the UK.

Contact Information

2a Sutherland Ave
Biggin Hill
Kent
TN16 3HE
United Kingdom

Email: contact@ampheon.com

Amp heon Staff Answers Our Questions!

  • What moneyback guarantees do you offer?
    We offer a 30-day money-back guarantee.
  • What is your average uptime?
    99.98%, although actually it’s closer to 100% most months. You can check out independent verification at: http://www.webhostingstuff.com/uptime/Ampheon.html (the downtime in June was due to a problem with power supplies in Reading rather than anything relating to our servers or the data centre where they’re housed and it was an exceptional circumstance).
  • What is your support response time and what does it cover?
    We provide full support for hosting, either by phone during working hours or via our support site / ticketing system out of hours. Issues will be responded to based on severity and time of day. So, if the server goes down and it is outside business hours we’re normally on the case in a few minutes. Whereas if you wanted to add another email address to your account (you can actually do this from our hosting control panel, but some clients ask us to do it for them) and it’s midnight on Monday we may respond at the start of the next business day. A major part of our business is web development (we’ve been doing it since 1994), so if you have any development needs we can help with this – our development rates are just £30 per hour.
  • Do you have any coupons or discounts?
    I’m afraid not, no
  • What else can you tell about your company and services?
    We specialise in personal service – no outsourced technical support to remote places in the world or speaking to a different person each time you call, and generally you’ll get to know the key people in our team well as you work with us – so that might be myself for hosting and one or two of my colleagues for development work. Our business works from a premise of honesty, integrity and fairness at all times and that is what we deliver to our clients, along with absolute professionalism and best advice. We have a great deal of experience in hosting, and hosting recovery so I’m certain we an assist you – just last week we had a client who was experiencing a very similar situation to yourself and we recovered the site and email services within 1 business day.

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