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Av Lux General Information

Av Lux was founded in 2000 and is now 18 years in business.

Website title

AVLUX Hosting :: Ruby Rails Radiant :: Subversion Trac Redmine :: Dedicated Servers :: Domain Names - Home

Website description

AVLUX: total support internet hosting services; AVLUX Hosting :: Ruby Rails Radiant :: Subversion Trac Redmine :: Dedicated Servers :: Domain Names

Contact Information

AVLUX Enterprises, LLC PO Box 641 Brush Prairie WA 98606-0641 USA Toll-Free Phone: 1-866-462-8589 Email: support@avlux.net

Av lux Staff Answers Our Questions!

  • What moneyback guarantees do you offer?
    We offer 30 day money back guarantee, meaning you can cancel for any reason within the first 30 days, and get a full refund.
  • What is your average uptime?
    We guarantee 99.9% uptime. We monitor all our servers 24/7 and can provide customers with monitor pages, e.g. http://l-server.net/php/monitor.php for the server(s) on which their domains reside.
  • What is your support response time and what does it cover?
    For support, we have a ticketing help desk. you can submit tickets to support@avlux.net or go to http://support.avlux.net. You can also call our support staff toll-free at 1-866-462-8589 (1-866-GO-AVLUX), or Skype at avlux1. During normal business hours (9-9 PST), our turnaround is usually 60 minutes or less.
  • Do you have any coupons or discounts?
    We work out special plans with customers on a case by case basis. If you plan to host multiple domains, have you looked at our 'reseller' plans? See http://www.avlux.net/hosting/plans/reseller These allow you to set up multiple domains for one price, and you are only limited by disk and bandwidth usage. Otherwise, if you are hosting 2 domains as separate accounts, I can offer you a 15% percent discount.
  • What else can you tell about your company and services?
    AVLUX has built its business upon personal customer service. We strive to provide everything our customers need with minimum hassle. We have particularly focused on Ruby on Rails, Radiant CMS, Subversion, Redmine, et al. but we also support all the standard web-based technologies.

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