Crosswinds was founded in 1997 and is now 20 years in business.
Crosswinds.Net - Web Hosting Reseller Domain Name Ecommerce cPanel
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Company name typos
Crosswinds Internet Communications Inc.
#68573 - 360A Bloor Street West
Toronto, Ontario, Canada
What moneyback guarantees do you offer?
You have a 30 day, no questions asked guarantee. You don't like us for whatever reason, we refund you.
What is your average uptime?
For the past year it has been 98.7% (we use a private external monitoring service that is not accessible but there are other public sources that you can google us for). The biggest contributor to being under our normal 99.97% was our data center upgraded their core systems this May and one tech accidentally "forgot" to apply so routing rules - affecting us. While our servers were up, they were not being reached.
What is your support response time and what does it cover?
Average response time is 1hour 9am - 11pm EST. The level of support varies. We normally go above and help debug sites, but we have had some customers abuse that privilege and we scale back support and move into a paid method beyond about 4 hours of help in a given week.
Do you have any coupons or discounts?
We are not offering any specials at the moment - however by paying by the year you receive 2 months for free.
What else can you tell about your company and services?
We are not just a hosting company, most of our customers have been with us since 1998 when Crosswinds first started as a Free hosting community and moved into the paid space. Our customers are more like family which is WHY we take the time to assist them with site issues, debugging problems, fending off attacks (DOS, site scraping, etc), which most hosts expect you to do yourself or paid an absurd rate for. The lead support - Jenn, knows most of our customers by name, their family members/members of their company and treats them very well. She is your primary advocate that ensures issues are resolved quickly.
Review of crosswinds.net by Your Name on 2014/03/17 at 21:13This webhost is not worth your time.
Our website consistently goes down without warning and without any explanation to the downage.
Trying to reach them is impossible - you are better off trying to win the Indy 500 on foot.
Rates are low but you get what you pay for.