Drak was founded in 1998 and is now 19 years in business.
DrakNet Web Hosting | Shared and Reseller Hosting
Established in 1997, DrakNet is a Shared Web Hosting provider specializing in Linux Shared Web Hosting for forward thinking and progressive businesses, individuals, and organizations.
CedarPark, TX 78613
What moneyback guarantees do you offer?
30 Days, no questions asked.
What is your average uptime?
We do, here: http://networkstatus.drak.net/
What is your support response time and what does it cover?
We have our current support policies here: http://www.drak.net/faqs/index.php?p=default&cat=1 We guarantee a response within 24 hours, but generally the only slower response times would take place after 12am central to about 6am central, when we don't answer non-emergency tickets. We do hosting support, but we are not a development house so we're not going to offer any kind of design advice, or support. Essentially, we're like a landlord - we take care of the plumbing and hardware and fix windows if they break, but what you decorate the apartment like is entirely up to you and we don't mind as long as you don't set it on fire.
Do you have any coupons or discounts?
We currently have the coupon for the month posted here: http://twtqpon.com/m7uk2p We don't really offer "bonus" features - everyone gets access to all the features we have, as we don't really do a la cart pricing. Our different account levels are split by resources alone.
What else can you tell about your company and services?
All of our support are system administrators, so when you write in with a ticket you're not getting a script monkey or someone who doesn't know anything and would have to ask someone who does, and people generally consider that a plus. We've been around 11 years already and so if we truly sucked, we probably wouldn't be here anymore. :) I'm not sure that's totally unique, but since we outlasted our first two data centers, I have a feeling it might be.
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