E Perfect was founded in 2000 and is now 17 years in business.
ePerfect.net - welcome to the perfect web hosting!
A full range of high-performance, economy-priced web hosting solutions.
PO Box 2487
Universal City, 78148
What moneyback guarantees do you offer?
You can request a refund anytime during your first 30 days and it will be granted. The only exception is if you blatantly (not inadvertently) violate terms of service, like setup a site to start spamming or hacking.
What is your average uptime?
We have almost 100% uptime. Our servers are very lightly loaded, and only severe hardware failures, network failures, or software glitches cause any downtime. All of those things are very infrequent. We do not track uptime or provide a status page.
What is your support response time and what does it cover?
Support is via Helpdesk or e-mail. I don't know average support time, but most requests are answered within 4-6 hours, usually much quicker.
What else can you tell about your company and services?
The main uniqueness is that we put very little load on our servers, and we take a lot of care with things like backups (these are captured every 4hours), security, and reliability. We're not the cheapest, but I know how the cheap hosts run their businesses, and it's not the right way to provide hosting, which is first and foremost a service business.
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