FX tra was founded in 2000 and is now 18 years in business.
FXtra Network Offering Fast and Reliable Premium Web Hosting
FXtra, Inc. Network +1.4408426986 Fax: +1.4408426986 7891 Marlborough Ave. - Suite B Parma, OH 44129 US Email: Sales@FXtra.com
What moneyback guarantees do you offer?
Our billing is 3 months in advance quarterly. You are free to move hosts any time an would be refunded any full months remaining.
What is your average uptime?
We advertise 99.9%. We are quite careful in loading updates and do not do so until supporting server softwares have proven their total reliability. This attributes our excellent track record. Our status page can be found at: http://www.fxtra.net/techsupp/network-status.htm.
What is your support response time and what does it cover?
Dependant on the nature of the reported problem, there should be no resolution that is not provided within 48 hours. We use an a problem resolution escalation process that gives set time periods for resolution at each level of support up the Data Center hardware or software engineer. More importantly, you would be given an honest answer to what the nature of the problem was. As per development assistance, we may be able to answer some of your questions as we believe your success is our success. However, we cannot provide lengthy detailed support without compensation.
Do you have any coupons or discounts?
There are no current coupons or discounts being offered. However, you can save $32.40 per each account using our annual plan ($99/yr). Please also note that if you wish to move your domain registration with us, we do not charge an annual renewal fee. It is included in your hosting fee (it requires transfer to our registrar). There are no setup charges. There are no additional "bonus features" as we include everything in a single plan. We do this by leveraging large site against small sites. Most site are small, yet with our premium hosting services enjoy the same benefits as our larger customer. Please also note that we offer branded hosting to customers wishing to open there own hosting company.
What else can you tell about your company and services?
Our hosting services are relied upon by customers that absolutely require exceptional service. We supply hosting to other "host companies" as well. Most of our customers are business customers that range from small retail to city governments. Our E-Commerce customers (E-Commerce is also included in our premium hosting) rely on our up-time to maximize their online sales. And, of course, we use our own services to support all of our development customers.
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