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Gaia Host General Information

Gaia Host was founded in 2004 and is now 13 years in business.

Website title

GAIA Host Collective : Web hosting, email hosting, spam protection, virus protection, domain registration, DNS hosting, open-source hosting : Massachusetts 01072

Website description

Offers website hosting, domain registration, and shared or dedicated server hosting with a focus on environmental responsibility.

Company name typos

gaiahosts, gaiahosting

Contact Information

GAIA Host Collective, LLC
PO Box 622
Greenfield
Massachusetts
01302
United States
+1.8006728060

Email:
sales@gaiahost.coop

Gaia host Staff Answers Our Questions!

  • What moneyback guarantees do you offer?
    Our standard billing cycle is quarterly (3 months); we also offer 2% and 5.5% discounts for 6-month and yearly billing. We request 30-days notice for account cancellations, and can refund the unused portion of any pre-paid hosting time.
  • What is your average uptime?
    Since 2004 our hosting servers have had an uptime of better than 99.94%.
  • What is your support response time and what does it cover?
    We offer phone and e-mail support during regular business hours to help you publish your website, set up and access your e-mail, and generally make sure that your hosting experience is smooth. We are available 24x7 for urgent support needs and are also available for additional support outside of the regular support scope at our consulting rate of $75/hr. (for example, troubleshooting web application errors).
  • Do you have any coupons or discounts?
    We have several discounts available, including a 10% reciprocal link discount for adding a link to GAIA Host on your homepage, and discounts for non-profits. These and other discounts are detailed on the attached terms of service document.
  • What else can you tell about your company and services?
    GAIA Host Collective is a worker-owned business - all of our full-time employees are equal owners of the company. Since we are all co-owners, we bring our values into the way we do business. We are real people who will talk to you and work with you to meet your needs. Individually, and as a company, we are dedicated to environmental and social sustainability. We work with an ecological consciousness to try and improve our impact on the Earth and the people who live here.

Gaia Host Reviews 2017

Each review passes our filtering system, so you can be sure that all reviews are honest and real (all spam, duplicate and self reviews are filtered out).

Review of gaiahost.coop by User on 2014/02/10 at 17:27
I was disappointed with Gaia host as I really enjoy supporting local companies but their services are truly lacking compared to the competition.
Review of gaiahost.coop by Don on 2012/10/27 at 14:39
Charles at Gaia Host is smug, arrogant and disagreeable. He is the kind of person who should not be in business for himself. When you go into business for itself you need to be a people person. If you are not a people person then you shouldn't open up shop. Customer service at Gaia Host is a JOKE!!! They can't get anything done on time, take forever to get back to their customers and are argumentative when questioned. Please do yourself a HUGE FAVOR and don't do any business with Gaia Host Collective. Gaia Host Collective is owned by Charles Uchu Strader, the rude person who dragged his feet getting back to me and NEVER gave me a straight answer.
Review of gaiahost.coop by charles uchu strader on 2011/09/09 at 15:30
Sadly an unsavory individual has chosen to defame me and the business I am an worker-owner in. The person is not really named "Jason" and the person was never directly a customer of GAIA Host. He was a sub-contractor of another unsavory person that we had tried to help.

That primary unsavory individual came to us literally crying after another unsavory and disgruntled sub-contractor of his hacked his outsourced hosting servers. We rescued his servers and his customers from disaster.

Neither of those individuals every paid us any money and in fact stole money from the customers we rescued. We honored that payments customers were duped into paying that individual, by providing hosting services without trying to collect money from them again. The only thing we ever got from that nasty person was insults, defamation...and a huge list of complaints from his previous customers. It's really sad.

To correct a couple of other things:

GAIA Host has a 30 day cancellation term and we are always even flexible on that with communication from our customers.

We donate 20% of our hosting resources to non-profits.

We've donated $3500 to small local renewable energy projects.

And we do other wonderful things.

Please come check us out.
Review of gaiahost.coop by Jason on 2011/03/29 at 20:40
Don't do business with Charles Uchu Strader of Gaia Host Collective. They are the most horrible web hosting company I've ever dealt with. I am so disgusted with them that I am actually taking the time out of my busy day to write this review, which probably no one will ever see anyway.

Their prices are way too much for hosting. I recommend going somewhere else like bluehost or hostgator. Charles Uchu Strader of Gaia Host Collective always has a really bad attitude when dealing with customers on the phone. He is arrogant and argumentative.

Make no mistake about it; once they have your money Gaia Host will treat you like garbage. It's just unbelievable.

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