HE was founded in 1995 and is now 23 years in business.
Hurricane Electric Internet Services - Internet Backbone and Colocation Provider
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Hurricane Electric 760 Mission Court Fremont, CA 94539 General Information: +1 510 580-4100, firstname.lastname@example.org Tech Support: +1 510 580-4100, email@example.com Sales: +1 510 580-4190, firstname.lastname@example.org
What moneyback guarantees do you offer?
I will refer this question to our billing department as I am in the technical support group.
What is your average uptime?
We do not track average up time, however, it's not unusual for our shared hosting servers to go many months without a reboot and when a reboot is required that only takes a few minutes.
What is your support response time and what does it cover?
We are on duty 24 hours a day, 7 days a week, every day of the year, available via telephone and email. Our response time varies from a few minutes to a few hours depending on the nature of the question. We do provide support regarding problems encountered when developing your web site, but we do not provide web site development services.
Do you have any coupons or discounts?
No, we do not provide coupons or discounts, no do we have any special bonus programs in effect at this time.
What else can you tell about your company and services?
One odd thing about our company... we (the support team) answer the telephone when you call. There is no voice tree or buttons to press. If you want to speak to someone in sales or marketing or accounting you have to come through technical support first.
Review of he.net by Carlos Sanjay on 2012/06/17 at 19:21It has been about 10 years of hosting with he.net and the support is great. That doesn't mean the service is though. In the last couple years they have gone down hill and appear to have a lot of staff turnover. As a result communication is at-best poor and there shared servers are overpriced and outdated. I would avoid if you have a pagerank site under 500K. If you are just starting out, pay less for a slower service which will run like lightening compared to he.net overall.
Review of he.net by Muhammad Mehran on 2009/08/29 at 03:04Very nice hosting