Hosting Truth was founded in 2003 and is now 14 years in business.
Hostingtruth.net Christian Web Hosting
Hostingtruth.net is a Christian company offering professional yet inexpensive web hosting and design services to Christian ministries and individuals all over the world
Company name typos
152 Banta St.
Franklin, Indiana 46131
What moneyback guarantees do you offer?
We offer a 30-day money-back guarantee. Within the first 30 days of service, you can request and receive a refund for whatever hosting plan (and term) you purchased for any reason whatsoever (or you don't even need a reason). We do not offer refunds after 30 days. However, should there be a month in which we have significant downtime (this has never happened), we would likely offer the month free to all our customers.
What is your average uptime?
For a given week or month, our uptime is typically over 99.9% or better. No, at this time we do not keep a public status page for that.
What is your support response time and what does it cover?
We offer support primarily through our email ticket system. We also offer phone support, but our email support takes precedence, and we encourage our users to use that for better response times. In general, you will at least get an initial response to a tech support inquiry within an hour. However, if we get inundated with 20+ tickets coming in at the same time (it happens rarely but is possible), we would not be able to meet that one hour goal. We also perform "triage" when those situations occur, tackling the most serious issues first. Also, overnight inquiries may not get immediate responses as we have a much smaller staff on duty at that time. We will go the extra mile in helping you solve problems with your site, whether it be with a script you are running or another sort of conflict. That said, we do not help customers develop sites in the sense of providing content unless they have paid us for web design. If you select our Platinum plan, we are glad to make any alterations or changes to the site that you request, though designing of additional pages is still not included in that plan.
Do you have any coupons or discounts?
We offer a 10% discount if you pay for a year in advance (any plan). All customers get the same account features no matter when they sign up.
What else can you tell about your company and services?
Well, I hope you have reviewed our website carefully as that would probably best answer your question. We are a obviously a Christian company, and we're dedicated to being a blessing and help to each of our customers through prompt, courteous service and support. I would recommend that you check out the testimonials area of our website to see what our other customers have had to say.
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