Host Penguin was founded in 2007 and is now 10 years in business.
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What moneyback guarantees do you offer?
If your looking at purchasing a shared or reseller plan the moneyback guarantee is 30 days. If your looking at a virtual private server it is 5 days.
What is your average uptime?
We do not currently have a 3rd party server monitoring system in place, but at the moment our servers are typically running 150+ days straight a year. We could easily do 365 days a year but maintenance requires for us to sometimes reboot the server. Our network providers and datacenter is what allows us to achieve this goal. We believe in high quality parts and a suburb datacenter. A quick overview of our network and datcenter can be found at http://hostpenguin.net/network.
What is your support response time and what does it cover?
We offer free 24/7 shared and reseller support. The average response is typically 20 minutes or sooner. If your considering a virtual private server then the support packages do vary from package.
Do you have any coupons or discounts?
We do not currently have any special promotions at this time but i'll be more than happy to help you if your looking for a specific budget. Just let me know the plans your interested in and I will provide you with a discount.
What else can you tell about your company and services?
What makes us unique is were a Christian operating hosting provider based on core principals. We understand that customers are what makes a business successful and we will do everything in our power to make our customers happy!
Review of hostpenguin.net by Patrik on 2010/08/05 at 06:05I bought a WHMCS intergration to my joomla! site. All information and the bill was completed 28/7-2010. This kind of service has a 72 hour Garantee. I have seent any progress and they do not respond to my support ticket.
Avrage of 20 minuts ? BS. It's been 4 days since a wrote to them.
So at this point I dont recommend this company.
Review of hostpenguin.net by Alexandria Knuitla on 2009/12/03 at 19:57I am extremely happy with HostPenguin and i've been with them for almost 1 year this January 5, 2010. The average support response when i've used them has been about 10-15 minutes for a reply. Its a lot better then my last provider who would wait days.