Host ww was founded in 2004 and is now 13 years in business.
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Web Hosting by Hostww.Net. Reseller and Cpanel Web Ste Hosting VPS and Dedicated Servers 24.7.365 E-mail support.
Company name typos
Jethost Internet Services
Armagh St 13830
Christchurch, CANTERBURY 8002
What moneyback guarantees do you offer?
Our refund policies and everything relating to when it applies such as our service level agreement or when a refund is void etc is located within our AUP/TOS. Please refer to the following link and if you have any specific questions let us know. http://hostww.net/inner.php?id=auptos
What is your average uptime?
Our average uptime is 99.95% at this time. You can view this at http://www.webhostingstuff.com/uptime/HostwwNetHosting.html We're actually in the process of switching to a different uptime monitoring system (Pingdom) for minute by minute checks on each primary service, its already monitoring us, but we haven't integrated it across our website fully at this time.
What is your support response time and what does it cover?
Our standard support covers basic assistance and questions as well as anything relating to problems or issues arising from a service outage, changes within our infrasturcture/servers. Website design/development etc is a chargeable service that we quoted on an hourly rate or on a per project basis. We're still actively developing an "official" posted SLA for response times etc, though generally queries are answered within 1hr if urgent and related to a current outage, 1-8hrs if they are urgent but not related to any service problems, and 8-24hrs if they are unrelated to a service outage and are not urgent.
Do you have any coupons or discounts?
Our rates are quite competitive across the board and we are not running any coupons or discounts at this time.
What else can you tell about your company and services?
Host World Wide is actually a satellite company that is owned and operated by SAFI Technologies Ltd. ( www.safitech.com ) At this time we are actively migrating and merging the entire client base, infrastructure, services, and such from HostWW into our primary hosting brand Jethost ( www.jethost.net.nz ).
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