Impression Internet was founded in 2007 and is now 10 years in business.
What moneyback guarantees do you offer?
We do not offer any money back guarantees but you can choose to pay monthly and if you want to leave or move to another host you can do so at any time. Domain names must be paid for in full in advance but can be transferred away without cost. We donâ€™t offer refunds but at the same time do not tie you into a contract so you can leave any time.
What is your average uptime?
Our uptime is generally very good (we do not publish an exact figure) but it is comparable to most â€œshared hostingâ€ packages out there at around 98 â€“ 99%. We have a status page on our website (the link is at the top) which lists any current problems or planned maintenance.
What is your support response time and what does it cover?
We are a very small company and only provide support by e-mail during office hours Monday - Friday. We were setup to provide hosting for our web design clients but now offer hosting for everyone. We find out clients do not need much support as we have comprehensive help databases and very little problem on the servers. We usually reply to urgent support requests within 30 minutes during office hours. If you are looking for a dedicated support system or call centre manned by a lot of people every hour of the day then we are not the right choice for you Iâ€™m afraid due to our smaller size.
Do you have any coupons or discounts?
We do not at the moment as our hosting and domain prices are about as low as we can go to make a margin. We will be launching a yearly package discount code soon though which will be published in our blog.
What else can you tell about your company and services?
Impression Internet was setup to provide hosting for our web design customers (Weymouth Web Design). We got a lot of requests from the public to host their websites so we setup a dedicated website and business for this.
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