Net Hosted was founded in 2004 and is now 14 years in business.
UK Web Hosting | Web Hosting UK | UK Reseller Hosting | NetHosted
UK web hosting services - domain registration, email hosting, reseller hosting, vps and dedicated hosting from NetHosted for business/personal hosting.
NetHosted Ltd 47 Valentia Road Reading Berkshire RG30 1DH United Kingdom Email: firstname.lastname@example.org
What moneyback guarantees do you offer?
We offer a 14 day no quibble money back guarantee, this does not apply to any non-refundable services such as Domain Registration or SSL Certificates but it fully covers hosting.
What is your average uptime?
An independent assessment of our uptime over the last nearly 3 years now puts us at 99.99%, you can see this here: http://www.webhostingstuff.com/uptime/NetHosted.html we also have a live server status page that updates every few minutes here: http://status.nethosted.co.uk/
What is your support response time and what does it cover?
We offer support for any aspect of our hosting service, we do not provide support for design work or using 3rd party applications though if we can we will provide assistance, but this is not guaranteed. We can provide advice from our own experience e.g. if you needed a shopping cart and explained what this was for we would let you know what software we would recommend. I would estimate our average support response time to be within 30 minutes, generally replies are under 15 minutes.
What else can you tell about your company and services?
We deliver a service that we would like to receive ourselves, uncommon in todays climate of outsourcing technical support, call centres that pass you from pillar to post and resolutions that take days, if at all (more commonly a templated response that doesn't even address your question in my experience!). We put great value in to our customer service, as a result of this I believe our customers will be more convincing of our quality than I ever could, you will find our customer testimonials forum here: http://community.nethosted.co.uk/testimonials-f5.html
Review of nethosted.co.uk by Akbar Khan on 2011/09/21 at 21:39NetHosted is the best hosting company we have found. Around the clock support so far the response time is under 10min and we are hosting our magento store with 40k+ products they optimised our store now it’s unbelievable fast. We will recommend NetHosted to any serious online store.
Review of nethosted.co.uk by Jim Weybridge on 2009/10/08 at 16:44NetHosted have been excellent for me. We've been here for over a year now and haven't had any downtime at all! I have sent some tickets to support a few times, just sales enquiry's (and once when i deleted some files by accident, oops!) and every time they have been very quick in replying, under 10 minutes and very helpful. They even helped me recover the files i deleted that was my fault.
They have my highest recommendation, I never knew companies like this still existed!