New Net was founded in 1996 and is now 22 years in business.
Providers of web hosting, server co-location, domain registration, firewalls, leased lines, virtual ISP services, ADSL and dial-up internet access.
NewNet plc Carnac Lodge, Cams Estate Fareham, Hampshire PO16 8UJ United Kingdom General enquiries: firstname.lastname@example.org Customer Service: email@example.com
What moneyback guarantees do you offer?
On all our annually paid PowerHost packages, we offer a 30-day money back guarantee so if for any reason you are unhappy with the service you can request a full refund within 30 days of you placing your order.
What is your average uptime?
e offer a 99% service uptime as per our terms and conditions for all our services as part of our standard service level agreement. We do offer a service Status page which details of any service issues experienced you can view this information here: http://status.newnet.co.uk/
What is your support response time and what does it cover?
We offer telephone and email support (01329 local rate number) between the hours of 6am - 10pm Mon-Fri & 9am - 5pm Sat. You should not expect to que on the Support line for more than 10 minutes during busy periods and generally you should get through straight away. Support endeavour to respond to customer emails the same working day. We do not provide a website design service so we are happy to assist with any technical queries you have but cannot offer specific advise on designing your website.
Do you have any coupons or discounts?
We are currently offering a promotion for annually paying customers to receive 2 months free if you sign up so you only pay for 10 months. You will be immediately offered the discount rate as shown on the website when you sign up online, please see: http://www.newnet.co.uk/powerhost/index.php and click on "View Packages" for full details of the annual discounted pricing. Note prices are pre VAT.
What else can you tell about your company and services?
NewNet have been operating since 1995 and pride ourselves in quality of service and customer service, as you know we offer a 30-day money back guarantee so you have nothing to loose in trialling our service for up to 30 days I'm confident you will be more than pleased with the service and happy to continue with NewNet for many years to come.
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