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Ox XUs General Information

Ox XUs was founded in 2003 and is now 14 years in business.

Website title

VPS Hosting - PHP/JBoss/Tomcat JSP Java Web Hosting

Website description

Java Web hosting services & vps hosting (virtual private server) for personal, business & java websites. Linux VPS Fedora 10 server with 786MB RAM, root and SSH access $19.95.

Contact Information

Pop Media LTD.
POBOX 55226 Mission Bay Auckland null,1005
New Zealand
Tel. +64.95281930

Email:
hosting@oxxus.net
support@oxxus.net

Ox xus Staff Answers Our Questions!

  • What moneyback guarantees do you offer?
    We offer 30 days money back guarantee and is applied at customers request. Once a customer requests refund, within period of 30 days, we're issuing full refund to account.
  • What is your average uptime?
    Our server are %99.8 up and running, but that stands for hosting servers, not for the customers web site which can be down for various reasons. We do not have public accessible monitoring services that we can offer to our customers but our 24/7 tech support monitors and maintains every possible issue that appears.
  • What is your support response time and what does it cover?
    We offer tech support and response times varies by type of request. Currently only tech support via email is available and all requests are responded within a hour. Basic support is provided by default but we can offer you developer tech support from one of our engineers and price depends on request you have.
  • Do you have any coupons or discounts?
    Discounts are granted for quarterly orders and are 5% and for annual where the discount is 20% of hosting plan price. It's automatically assigned in process of ordering.
  • What else can you tell about your company and services?
    We have over 4000 active hosting accounts currently active, shared and VPS accounts. Our engineering tech stuff is ready to resolve any issue that possibly occurs and if we cannot solve it than tech support of application that is causing possible errors is contacted in order to have the problem solved asap.

Ox XUs Reviews 2017

Each review passes our filtering system, so you can be sure that all reviews are honest and real (all spam, duplicate and self reviews are filtered out).

Review of oxxus.net by uday ogra on 2014/08/15 at 17:33
Their support system is the worst. They have robbed my of my money. Their billing system has deducted many dollars from my credit card and when I am asking them to refund, they are not replying since last 2 months.
Review of oxxus.net by Hacked at Oxxus on 2013/09/01 at 21:01
My business site at Oxxus got totally hacked. Email, hacked. Repeated pleading to Oxxus techSupt went ignored. I just cancelled the credit card they were sucking on, and will proceed to check out "linode" VPS hosting.

Please do not use Oxxus. As business owners we know we should not reward bad behavior. The decline of Oxxus has been regrettable.
Review of oxxus.net by BGregory on 2013/05/17 at 19:59
Customer support is a problem especially when the problem is billing related. Then the process seems to be to give you the run around long enough that you get so sick and tired of trying to get the issue resolved that you just walk away. Good luck getting a refund of any sort out of them.
Review of oxxus.net by HEIDI WISE on 2013/04/06 at 23:58
I AGREE WITH THE ABOVE POST. WE HAVE PUT IN NUMEROUS TICKETS AND SENT EMAILS FOR TWO DAYS AND WE HAVE BEEN COMPLETELY IGNORED. CUSTOMER SUPPORT JUST IS NOT THERE WHICH CAUSES A GREAT DEAL OF STRESS ON MY CLIENTS AND STAFF. IT IS HARD TO IMAGINE HOW ANYONE CAN IGNORE PLEES FOR HELP WHEN CLEARLY THEY ARE CAUSING PEOPLE ALOT OF DISTRESS
Review of oxxus.net by Rob Michaelson on 2013/04/03 at 05:16
Absolutely the worst... downtime is extremely bad, they say 24/7 support, I can give proof that it was over 2 days to get a reply when my email was down - my email is down right now - and where are they? no where....

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