Po Box Internet was founded in 2004 and is now 13 years in business.
POBOX Internet - Secure Webhosting and Email Solutions
POBOXInternet Main Website, Solutions for Internet Access, Broadband, Email Accounts, Web Hosting, Virtual Hosting and Web Services. Details Support guides and solutions
Telephone: 01626 323590
Fax: 01626 323591
What moneyback guarantees do you offer?
There are currently no money back guarantees on the accounts. But we do offer monthly hosting payments with no contract, so if you choose to leave there's no contract to buy out with only the minimum spent.
What is your average uptime?
We have a status grid on the home page but it only really details how many services are running at once. We don't tend to have any major downtime for the entire service, this only happens if we need to do maintenance on the router. Other individual services if they slow down or run into trouble due to dos attacks are aimed to be sorted within the hour, but it some times can run over due to the severity. Services are also split up, ie 6 web servers / 2 smtp servers etc so there's not reallyl a time when everything is off line. We have monitoring systems to let us know if any services are having problems.
What is your support response time and what does it cover?
We have phone support and email support. Phone support (save for busy lines) is straight away, email support, within the day, within the hour. Out of hours support by email is also available.
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