Quick Packet was founded in 2003 and is now 15 years in business.
QuickPacket - Internet Solutions Specialists
QuickPacket, LLC 1140 Woodruff Rd Suite 106 Greenville, SC 29607-4173 Phone: +1-888-400-3484 (Toll Free USA) Fax: +1-404-393-9052 E-mail: firstname.lastname@example.org
What moneyback guarantees do you offer?
On virtual and reseller hosting, we offer a 30-day money back guarantee for any reason. If you choose to cancel your service within 30 days of signing up, we will refund your payment.
What is your average uptime?
Our uptime is near 100%. Here is a public link: http://www.webhostingstuff.com/uptime/QuickPacket.html Please keep in mind that most of the outages listed here were not actual outages on our network, but were outages related to maintenance on the server hosting our company web page. You can read about actual outages on: http://www.statuspacket.com
What is your support response time and what does it cover?
We strive to answer each emergency ticket within 15 minutes or less. Normal priority tickets are usually answered within an hour or less. We offer support related to any of the features of the service that aren't working properly. If you have something that goes beyond basic support, we'll try to help you if we can, but if it is a complex issue we may have to charge. Our hourly rates are reasonable ($75 per hour). I don't believe we've ever charged a virtual or reseller customer the hourly rate before, so we really do try to help with everything we can.
Do you have any coupons or discounts?
On virtual and reseller hosting accounts, if you prepay for 10 months in advance, you'll get 12 months of service.
What else can you tell about your company and services?
We own our servers, network and routers, so we are not a reseller of someone else's services. We have a strong record of uptime and we are committed to providing the best service possible.
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