r Yd Ia was founded in 1999 and is now 18 years in business.
Are you an artist looking for a home on the internet? Welcome to Rydia.net, a webhosting company that listens to what YOU want.
1 Heights rd.
Franklin, Massachusetts 02038
What moneyback guarantees do you offer?
Well, if you are unsure of our services you can always pay monthly, and if you are not satisfied, simply close your account before the month is over. We won't hold you to any yearly contract, if that helps! Other than that, I don't see any situation where you would be so unsatisfied you'd need a refund!
What is your average uptime?
Our uptime is pretty much 99.9% of the year! I'm not sure of a status page, but I will copy the sysadmin on this e-mail so he can check for you. Downtime DOES happen to everyone, but it is quite minimal here and has not been much of an issue with all our clients. Sounds like you REALLY have had a bad experience ;(
What is your support response time and what does it cover?
We are definitely very hands-off. We give you space, we create MySQL databases for you (if you're a domain account) and that's about it. You've got to know your way around your own website. If not, we're the first to admit we're not the right hosting company for you.
What else can you tell about your company and services?
Well, we host artists exclusively, I suppose that is special ;) And we are a very small, 2-person personal project of a company that pretty much started only because we wanted all our artist friends to have websites. The two of us have dayjobs for our primary income - Rydia.net is only interested in sustaining itself, not max profit. Oh yes, one more thing (related to that last sentence); because we have dayjobs, we usually need 24-48 hours to respond to service requests. If this is an issue, again, we're the first to say you should look elsewhere.
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