Serve You was founded in 2001 and is now 16 years in business.
Affordable web hosting, design, & domain registration services since 2001 : serve-you.net, LLC : The name says it all...
Affordable web site hosting, design, & domain registration services. We have a solution to meet your every need. serve-you.net The name says it all.
43300-116 Southern Walk Plaza #234
Broadlands, Virginia 20148
What moneyback guarantees do you offer?
We offer a 30 day money back guarantee on hosting services. If you are unsatisfied with our services you may request that your account be canceled and we will refund your payment, minus any static costs such as domain registrations or setup fees if applicable. I suggest that you read through our Terms Of Service: http://www.serve-you.net/aup.php for more info.
What is your average uptime?
We do not offer any uptime guarantee, as we believe they serve no purpose other than marketing a false sense of security to our potential customers. All uptime guarantees have lots of fine print as to what actually constitutes down time. Rather than make excuses for down time, we just guarantee that we'll make every effort to make sure that your site is accessible at all times. We have a proven track record of well over 99.9% uptime over the past 8 years, with most of the downtime being associated with scheduled maintenance activities. While we don't have graphs going back that far, WebHostingStuff has historical data going back to 2005.
What is your support response time and what does it cover?
Our support is offered via ticket/email only. We guarantee a 12hr response to general support inquires, with most issues being resolved within a couple of hours during business hours. Emergency issues (server/service down) are addressed immediately 24/7. While we do not offer support for site development, we do often answer simple questions, or point you in the right direction to do so. We offer paid design services if needed.
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