Strato Hosting was founded in 2006 and is now 12 years in business.
STRATO Hosting - Hosting and domain names for your own website
STRATO Web hosting - all including domain name, web space, e-mail and much more! Apart from hosting packages and domain registration, we also offer webshop and server solutions.
Company name typos
Strato Medien AG Pascalstr. 10 Berlin 10587 Germany
Review of strato-hosting.co.uk by Andrejus on 2017/12/15 at 12:05Used they service for couple of years ,was ok. At that time they had a customer service phone number so if you have any technical issues just call them and they help you straight away. Now customer service phone support is gone only FAQ available and if you question is not there or slightly different then you can forget about any help , tried to contact them on many occasions - no luck at all. Just canceled contract and moved domain. Never will recommend to my enemy .
Review of strato-hosting.co.uk by balifor on 2014/12/05 at 14:28These guys are truly awful, the finest example of ineptitude and incompetence i've ever dealt with.
Twice out of the blue they've blocked my server and refused contact for at least a week. The first time, was to do with payments, they lost my card details which had been working for a few months and then de-allocated my domains meaning I had to pay to get them back. The second time was due to a hack. I informed them i believed that the server had been hacked and asked their support for, well, support. Not that they provided any, I then resolved the issue myself and informed their Abuse department that I thought it was resolved and to let me know if there was any issues. They confirmed it was fixed and I thought that was the end of the it. The next day my server goes down and I get an email asking me to sign a declaration saying i would never again upload illegal content to my server. They refused to tell me what was wrong, or give me access to the server until I sign the declaration, despite the fact they have on record that it was a hacked server. Oh and I only found this out after spending a week fruitlessly trying to contact them via phone and email.
Moving domains has also been a complete clusterf**k.
They couldn't tie their shoelaces if someone gave them a walkthrough. I can't express strongly enough how desperately you should avoid working with this clown car full of should've been blowjobs.
Review of strato-hosting.co.uk by Bry on 2010/09/06 at 17:51Hello There,
If you are thinking of using or are already are using Strato Hosting to register or host your domains, please read this post as it will save you lots of money and hassle.
This is my first ever post on Web Hosting Talk and my first ever post to draw attention to a bad domain registration company.
I want to warn you, my fellow domain registrars, so you can avoid the hassle that i'm currently going through with strato-hosting.co.uk.
I have approx 100 domain names registered with 6 different hosts. So im no amateur to the domain game.
I recently queried an outstanding payment notice I received from strato-hosting.co.uk because it appeared that they were trying to charge me for 2 domain names that were no longer registered with them. Bear in mind that I have paid every strato-hosting.co.uk invoice faithfully and reliably for over 2 years.
Anyway, even though i was in communication with Strato Hosting they took it upon themselves to lock my entire account inc all other domains that i had already paid for and also prevent me from paying the outstanding amount which was approx £12. They then referred my outstanding invoice of £12 to a dodgy German debt collection agency called Intrum Justitia (intrum.com) who immediately slapped $40 euros onto the invoice of £12 for the rotten dis-service of sending me a threatening letter which in essence said 'According to German Law you are ordered to pay Intrum Justitia and Strato' or its the chambers for you!
So there you go, the example above is how NOT to treat customers, i.e. increase their invoice 300% and threaten them for the pleasure.
AVOID STRATO HOSTING AT ALL COSTS!!! They are a TERRIBLE and cold company to do business with.
This message is the consequence for the their terrible customer service. Take heed.
Transfer all of your domains away from Strato Hosting ASAP.
Review of strato-hosting.co.uk by Tom on 2010/01/14 at 12:18I phoned up Strato to cancel the web-hosting contract only to find out that I have to pay them for another whole year. If you sign up with these con-artists they will give you a contract where you cannot cancel within 30 days of the "renewal" date. I didn't even know it was automatic renewal, and I certainly didn't know about the 30 day "agreement" for cancellation. It was obviously part of the small-print.
I now have web-hosting that I wanted to cancel today, that I have to pay for another whole year.
I was ushered into this contract with Strato by Lycos when Lycos wound up their web hosting business. It seemed OK at first. As time went by they got worse. They removed most of the free images without notification, causing the shock of my website looking much less attractive the next time I visited it. Instead they offered their customers a special offer with Fotolia. To get the special offer, which is only 5 free images, you have to give Fotolia your mobile phone number so they can send you a "promotional code" by text message. Obviously they do this so they can spam you with sales calls and messages afterwards. I had to decline this worthless offer.
After this episode I started building Google Sites, which is 10 times better. Use Google instead of this rubbish. By now though I had unwittingly drifted into my "cancellation period", so now these con-artists have my money for another year. The bank won't help, I'm stuck...