Suso was founded in 1999 and is now 19 years in business.
Suso Technology Services -- Web Hosting,Web Design,E-mail Hosting, XEN hosting, Dedicated Servers, Colocation, Web Design and Web Development in Bloomington, Indiana
Suso Technology Services, Inc. P.O box 3476 Bloomington, IN 47402 Phone: 812.336.SUSO(7876) Fax: (866) 262-1609 E-mail: email@example.com
What moneyback guarantees do you offer?
Within the first 30 days if you wish to cancel your hosting services, just send a request to firstname.lastname@example.org and request a refund.
What is your average uptime?
Historically we have a very good uptime and very fast response time. We had an outage last week but it was at night and services were back up in a couple of hours. All downtime is announced unless it is an emergency (usually for security upgrades). We do all the upgrades after 11 pm.
What is your support response time and what does it cover?
We get paged every time services get a little over the threshold, also we are 24/7 on call. We also get paged for every voicemail we get. We do offer web development, we can built simple websites as well as something complicated. What kind of website do you have in mind? Our design page http://susodesign.com/
Do you have any coupons or discounts?
If you sign up right now you will get free hosting for a month of September and if we also do the website development we offer 10% off our regular pricing (it applies to all online requested quotes). Once you sign up I will apply all the discounts, since all accounts go through me I will make sure it is handled appropriately,
What else can you tell about your company and services?
Well we are very flexible on what features are added to the servers, most of the features we offer are a result of the customers requests. Also when you call with any questions it will be handled either through me or Mark (IT director), so not kicking around. Security is a number one priority, we take it seriously, we screen all new customers and personally call with all sensitive data including passwords and credit card data.
Review of suso.org by Steve K. on 2014/01/15 at 22:28yes major disconnect with their customers is what I would also say
Review of suso.org by John on 2012/04/25 at 14:03I worked on a site that was hosted here. The people that run this company have a major disconnect with their customers and don't really have a service-oriented business model. Also, uptime was less than average.