Twenty Host was founded in 2006 and is now 11 years in business.
TwentyHost :: UK Reseller Hosting, UK Shared Hosting, US Budget Hosting & Free Domains
TwentyHost provides UK shared web hosting and UK reseller web hosting with outstanding technical support. Free domain offered with any annual web hosting plan
Company name typos
128 Green Lane
Telephone: 01332 600 300
International: +44 1332 600 300
Fax: 01332 416149
What moneyback guarantees do you offer?
We offer a 30 day money back guarantee. See http://www.twentyhost.co.uk/terms section 4.4.1
What is your average uptime?
Our uptime is very good. We notify of downtime in the announcement section of our forum where possible, for scheduled maintenance etc. We have Alertra monitor our servers and this can be seen from the link on our status page at http://status.twentyhost.info/ however, please note, we do not have Alertra stop the monitoring at schedules maintenance times unlike some hosts do. Our monitoring reflects all downtime not just unplanned. Also, Alertra monitors the server every 10 minutes, so an outage of 1 or 2 minutes would appear as a 10 minute outage.
What is your support response time and what does it cover?
We do not provide help with the site content, we are not web designers, we are a hosting company. Support is via telephone during office hours and support ticket at all times. We provide great response times, always under an hour per reply, mostly around 10-15 minutes. See what our customers say about it here: http://www.twentyhost.co.uk/feedback
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