XDnet was founded in 2008 and is now 10 years in business.
UK Web Hosting From XDnet :: Home ::
Quality UK hosting from XDnet offers web space for cheap prices
Dan Rodgers 35 Pendennis Road Freshbrook Swindon Wiltshire SN5 8QF Email: Sales@XDnet.co.uk United Kingdom
What moneyback guarantees do you offer?
With shared/reseller webhosting it's 30 days from purchase date, and our ToS applies (http://xdnet.co.uk/terms.php#3.3), refunds are given at our discretion and we reserve the right to retain a processing fee, however this depends solely on the situation and reasons you request a refund. With most servers/VPS etc it is 30 days again although this may vary, and you should check with us the exact details for the server with us.
What is your average uptime?
The uptime is usually 99.9% or more and we obviously strive for 100% however as with all hosting there may always be the brief moments when something causes it to be unavailable.
What is your support response time and what does it cover?
We offer, Ticket & Chat support, chat support is available when operators are available, and chat sessions can be specifically scheduled by support ticket if needed. Support ticket support is available 24/7 and tickets are usually answered between 1 and 12 hours with a maximum of 24 hours. The support offered varied depending on your problem, support for account & hosting/server related matters is always guaranteed and at no extra cost. However support for things like website development is available however you may need to pay for this on either a time or project basis.
Do you have any coupons or discounts?
Should you want Shared hosting you can currently take advantage of our 25% off for life promotion using the promo code 25off4life promo code when ordering which will give you 25% off any shared account for the life of your order. If you require a different type of account such as Shoutcast or servers a discount might also be possible for ordering 2 accounts however this would depend on what you are ordering.
What else can you tell about your company and services?
While XDnet is a small company compared to some, we aim to do the best by our clients and are knowledgeable and helpful in most areas of web hosting, management and development, aiming to make hosting simple and clear and we will always try to be as helpful as possible to give you the best overall package with a personal touch. You may also like to know we can offer a FREE transfer service so if you include the details of your current account(s) with other hosts we can then work on moving everything over to our servers for you, this can also include domains. (It would be encouraged for you to get in contact by livechat so this process can be easier and faster).
Review of xdnet.co.uk by Lee Gardiner on 2011/11/28 at 20:40I've had to work with a range of hosting services in the past, from dedi's to cheap shared hosting from both large and small hosting companies. XDNet will be the one I'll be recommending for hosting from now onward.
I have a reseller account with them, and can't really comment on uptime other than it's been fine. The hosting is also responsive and fast. What I've found to be exemplary about XDNet is the support. I've left negative reviews of hosting in the past due to poor support, but have never felt the need to leave a positive review due to excellent support. This is the exception. Having had some small configuration issues with custom scripts and e-commerce packages, the response and resolution times have really been fantastic. Never before have I had a reply to a ticket within minutes of opening one. It's also nice to get updates on maintenance and current issues in good time.
Another noteworthy positive is their free transfer service. Dan really did take the headache out of changing hosts, which I'd been putting off for a while for specifically this reason.
If you're tired of slow or substandard support, give these guys a try. It's good to see a small company doing such a good job in a very competitive market.