Xi Lo was founded in 2002 and is now 16 years in business.
XILO Communications Ltd. : Sales 0800 848 8468 â€¢ Support 0345 468 0005
XILO is a UK-based company, providing reliable and cost effective hosting solutions, from shared and reseller hosting, domain name registration, dedicated and virtual private services, SSL certificates and broadband.
XILO Communications Ltd. 26 York Street West End London,W1U 6PZ GB Tel. +44.3454680005 Fax. +44.3454680006 Sales: firstname.lastname@example.org
What is your average uptime?
It's above 99.9% for the last 5 years running. Our status page at http://status.xilo.net/ but has no historical information.
What is your support response time and what does it cover?
We provide support for the account and any problems arise. Our average response is within the hour during the day and our current average time can be seen on our status page but any support for developing your site would be up to you.
What else can you tell about your company and services?
Please check our about us page at http://www.xilo.net/info/about_us/ which gives some great information about. We're UK based so only have UK support staff and are happy to speak with all of our customers on the phone :)
Review of xilo.net by Tommy Smith on 2010/03/05 at 09:50Don't use XILO.net! We purchased a Professional Reseller package (not a cheap normal hosting package!), we tried to start useing it. In the first day we run into a problem of unusual low memory limitation of PHP. We asked them to increase this setting, they promised to do it so. After 10 days the setting was still not set up. We asked them about 5 times to tell us WHEN that single and simple setting will be set up, so we can use the hosting we paid for. The unpolite support team (Matt and Tom) started to talk about irrelevant things, but they did not tell us when they will be finished. They even started to blame us for not reading their advertisements carefully - the problem is that their advertisements DO NOT say anything about limitations! We couldn't believe our eyes: what a lame and unpolite team. We asked them to refund our money - they did not.
We have found them unreliable. What they sales and support team does is to tell you promises and some bla-bla, but that's all.
By the way, support is NOT 24/7 at all. Once Mr. Matt went home in the middle of a conversation at 6:00PM without any notice.
Xilo.net is unreliable and bad.