Frequently Asked Questions
How to modify my username or domain?
You do not receive an account activation email!
How to cancel / delete account?
How many accounts can I have?
How can I reload / cleanup my account?
How can I check how much bandwidth I've used?
How to transfer website from my current provider to your hosting?
I get "Possible security problem detected!" error during login to the members' area
How do I restore backups?
How can I modify my client email or name?
Domain Names / DNS
I have registered with my own domain, but it is not working
How do I point my existing domain to your nameservers?
Can I edit MX, CNAME, A records of my domain ?
What are your nameservers?
File Upload Questions
FTP login failed. What should I do?
How do I upload files to my website?
Where to upload my website files?
What FTP software should I use?
I don't know what is FTP. Do you have some File Manager?
Where can I find my FTP information?
Do you have any file size or file type limits?
My website is down! Please help.
My domain was suspended for mass mail! Help!
My account was cancelled for abuse! Why?
SSL certificates, do you support SSL?
Can I display my own ads on my website?
Can I host mp3 files or movies here?
Is file leeching allowed?
Do you allow custom error pages?
How do I install Guestbooks, Forums, Blogs
Why your service is free?
Why do I sometimes see a 'Server is busy' message?
What is MySQL hostname?
I get access denied errors when trying to connect to MySQL
I cannot enter phpMyAdmin or database cannot be found there
How can I connect to MySQL from my computer?
Do you support .htaccess? What should I know about it ?
Can you set register_globals ON / OFF ?
Do you support Zend or Ioncube
My script is not working! I am getting PHP errors!
Can you increase resource limits, enable some functions?
PHP Errors: Warning: ini_set() <or any other function> has been disabled for security reasons
PHP Errors: Why I get ".. unexpected T_STRING ..." error?
PHP Errors: Fatal error: Unable to read X bytes in <..>
Search engine friendly (virtual) URLs not working!
How to CHMOD (change permissions) of my files?
How to make mod_rewrite rules working?
My website shows "Internal Server Error"
Why I cannot login to website builder?