Frequently Asked Questions

I get "Possible security problem detected!" error during login to the members' area

When you login to members' area, we check your IP address location. It must match the country that was used when you registered for account here. If there is country mismatch your account will be locked, but can be easily unlocked by clicking a special link that will be sent to your email.

If you are consistently getting a 'Possible Security Problem Detected!' error during login to the members area, you can disable these security measures by logging into members' area and clicking on your email (under "Customer Details" right side menu)

You will see a checkbox that enables / disables these security measures for your account.

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