000WP Fix feedback & troubleshooting thread

If you’re having any issues using the tool, please reply to this thread with the following information:

  1. Your 000webhost FTP username
  2. The error you’ve received


FAQ:

  • I’ve entered my FTP username and password but it says “Incorrect credentials”!
Click to expand

Please try the following:

  1. Changing your FTP password
  2. If the above doesn’t work, try logging in here. If you can successfully login without any lag, then please reply to this thread.

  • The website says “Website not broken”, but my WordPress website doesn’t load!
Click to expand

This tool is meant to fix WordPress websites that have been broken due to the installation of a cache plugin, as a result, if your website simply takes too long to load, then please refer to this topic.

It’s saying website not broken

You’ve entered nedesignisall as your website FTP username while it is nedesign

Hello!.. it gives the following error: Failed to connect via FTP! Please check your username/password!
Although my username and password is correct.

Is your FTP lagging? In other words, can you login via files.000webhost.com?

No, it gives an error

What is the error? :slight_smile:

If any users are hitting errors when using the tool it’d be great to know

  1. what is the main reason for you using the tool
  2. what plugin you installed beforehand to cause the 500 error
  3. any feedback
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