530 Login Authentication Failed Error Continuing After Changing Password

I’m using FileZilla to try and establish an FTP connection to my webpages file directory. Unfortunately, I’m receiving a 530 Login Authentication Failed error, even after changing my password and clicking the Repair option from the Troubleshoot and Fix Your Website tool multiple times.

Here’s a more detailed log of the error I received:

Status: Determining the address of files.000webhost.com
Status: Connecting to 145.14.144.20:21…
Status: Connection established, waiting for welcome message…
Status: Starting TLS…
Status: Verifying certificate…
Status: TLS connection established.
Command: USER northerndevelopmentinc
Response: 331 User northerndevelopmentinc OK. Password required
Command: PASS ****************************************************************************************************
Response: 530 Login authentication failed
Error: Critical Error: Couldn’t connect to the server

530 means bad password.
Try changing password again or wait five minutes after changing before connection afterwards as the change password job is queued sometimes and isn’t instant.

So, I came up with a hypothesis that your hash function was cutting off my password after a certain amount of characters, but only on the ftp login, so I tried changing my password to something that was 32 characters instead of 100, that also didn’t fix the issue.

I just tried that. It didn’t solve the issue. Can you check to see if the hash of my account & my ftp login match?

Not sure where the issue is coming from.

Fired up your panel for you, picked a 50 char password and set it.

Straight away connected to FTP via FileZilla.

Make sure you are changing your website password and not your account?

https://www.000webhost.com/members/website/northerndevelopmentinc/settings

I’m an idiot. Thank you.

1 Like

Not at all maybe our interface is just a little confusing :smiley:
Have a great week ahead!

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